Grand Continental Hotel 

They’re not professional

The property is located right in the centre of the urban settlement of civil lines in prayagraj. Rooms are spacious, luxurious and full of amenities. The lobby and restaurant have been renovated beautifully, and the services are excellent.

Hotel food quality was good but there was four wheelers parking issue, very less space of parking. Whole day there maintenance work in property which was very much disturbing for us.

Thank you ashish and Ujjawal. Excellent hospitality. Very pleased with the entire hotel staff and management. Will definitely go back. Cleanliness wise also its very maintained. Food no doubt it’s very good freshly cooked and tasty. Happy to see hotel like this in Prayagraj.

We had a very good stay at hotel grand continental - prayagraj (allahabad) u. P. Manager mr ashish verma & mr mukarram, were very well behaved, polite & were very helpful. Hotel was clean & hygienic, food was nice, rooms & toilets were clean up to the mark. The managers & staff were prom t & responsive & well behaved we had a nice & happy stay.

Location is good, breakfast was average and i was charged for the breakfast, inspite of choosing the option with breakfast, property was overpriced inspite not having any real amenities, staff was reasonable but not exceptional, rooms were average

I am sharing a horrifying experience at GRAND CONTINENTAL HOTEL, PRAYAGRAJ (CIVIL LINES). I am sharing this to warn everyone. Do not be fooled by their reviews. They practically force you to give good reviews and get aggressive if you dont. The reception staff are intimidating and not welcoming. The hotel claims to be 3 star hotel but has tariffs of 5 star and staff service of 1 star hotel. The front desk staff (esp. Zareena) was discourteous and staff has zero service attitude. To top off the pathetic experience, hotel overcharged me for more nights than I actually stayed. I fail to understand how can they charge as much as Kanha Shyam, Radisson and Sarovar Portico for ordinary rooms, uncooperative staff and bad service. The hotel thinks it has a monopoly in Civil Lines area. The worst part is that the entire hotel thinks as if they are doing some charity if you stay there. The bell boys keep looking at you and call the room number unnecessarily. As a girl, i did not feel comfortable and felt HARASSED. It felt highly UNSAFE to stay in this hotel. The rooms are not what they show in photos on Google. We were a group of 4 and all rooms were poorly lit, smelled of mould with old amenities. THE STAFF BEHAVIOUR WAS EXTREMELY UNPROFESSIONAL. I strongly urge potential guests to never go to GRAND CONTINENTAL HOTEL. This place is a nightmare. If you've had similar experiences, please share them to prevent others from going through such traumatic events. Hotel Kanha Shyam just a few meters away is a much better option. Go there.

Loved the stay, it was so amazing. The staff’s behaviour is always so good. The morning breakfast was so yum.

Its a 3 star hotel with 5 star tariffs and 1 star poor service and staff attitude. The hotel (small lobby) was currently under renovation. the rooms are big but they lack modern infra, the feeling was of a guest house of an educational institute. I don't understand how can they charge so much ordinary rooms with ordinary washrooms and facilities. The front desk staff was discourteous and added to the pathetic experience, there was no service attitude. the rooms service was slow, intercom was not working on day 1. overall a not so good experience, no need to spend money here, instead choose something similar at much cheaper cost and better service.