Usuario invitado
20 de agosto de 2023
I wish to express my dissatisfaction with my stay at Sweet San Francisco in Alicante from 26/7 to 28/7. I have lodged complaints with both the hotel and *********** regarding the potential dangers of the room. I want to emphasize that due to the room's potential hazards, Sweet San Francisco did not address the issue by my check-in on 26/7 at 5 PM. For safety reasons, I returned both rooms and did not stay at the hotel. I reiterate that the room at Sweet San Francisco posed risks, and the hotel concealed these risks until the day of check-in. The hotel refused to provide a room of similar quality to what was depicted in the photos and insisted we stay in a dangerous room. One of the rooms (flat 11) had a leaking air conditioner and falling ceiling debris, including above a child's sofa bed, posing a threat to safety. The other room (flat 1D) had a leaking toilet ceiling with unsanitary conditions. Despite our requests to change rooms, the hotel claimed to be fully booked. As a result, we were forced to seek alternate accommodations for us. In conclusion, my experience at Sweet San Francisco was marred by the lack of attention to safety concerns and the unresponsiveness to my complaints ( till now 20 Aug 2023) I look forward to a prompt resolution that not only addresses my grievances but also ensures that other travelers are spared from similar discomfort and potential hazards in the future.
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