Duck Bay Hotel

Do not book this hotel！ This hotel will credit card fraud directly from your card (trip platform revealed to them card secret) and transfer the money to the hotel account！ I went straight to the front desk with my bank statement that day, and the hotel refused to admit it. trip refused to take responsibility, the money is brushed by the hotel is not in their hands. I am still contacting the bank to recover the money. I promise I did everything on my trip and never gave the hotel any authorization, but the credit card fraud just showed up

Wonderful setting, absolutely phenomenal food and great choices of alcoholic drinks. Will definitely be back to this establishment. Sitting on the Loch yesterday with a beer and wine looking at what a beautiful spot it really is.

great experience living here, with fantastic location and restaurant. have to say the dinner in the hotel restaurant and the sightseeing leaves me and my friend deep impression.

環境：前面是草坪，後面是湖，安靜，舒適。 服務：前台友好，收按金50鎊/間/晚。 衞生：不錯，熱水給力。 設施：比較新，網絡信號可以。

Attended Bobbys at Duck Bay Marina with my husband today. Very disappointed with the service and conduct of the staff. Surrounding was beautiful. We stood at the entrance where there was a sign asking us to wait and be seated to be approached by a young member of staff asking if she could get us something, our reply was we are waiting to be seated. We were then took to a table that required cleaning this was not carried out. We then gave the so called young lady our order she then proceeded to give us the wrong order and point out that in the tray was sugar and milk on our table which at the age of 60 we were quite aware of this. Eventually we got our correct order but felt that we were being judged so quickly drunk our coffee ate our meringue then went to pay only to be asked the lady Carol at the till what our table number was. My husband nipped back to check the table number for this rude lady and we paid our bill. Our first visit and our last. Please do not be deceived by the beautiful duck bay coffee shop called Bobbys the settings are beautiful but staff need some customer care and how to treat customers. Very disappointed ☹️

Stayed in hotel for one night after attending wedding at nearby Cruin. On booking the accommodation 5 months ago and agreeing and paying deposit, I was annoyed that the confirmation re booking indicated that cost had increased from £199 to £249 per night. After contacting the hotel, I was informed that the wrong price for the accommodation had been given at time of booking. I would have thought their original price should have been honoured and think their customer service is not satisfactory.

We stayed one night and the room was functional, but the term you couldn’t swing a cat around on there springs to mind. Everything was cramped it was smaller than a premier inn. The bed was tiny, but it was very clean. The restaurant was fantastic, food very good and staff very pleasant.

This hotel is in a fabulous location and we had a room facing the loch. It was a little small but it had everything we needed and a great shower. The one fault with the room was that it felt airless, the only window was a French door which we had to open in the middle of the night to let in some air and to cool us . This solved the problem. Dinner in the restaurant was good, excellent service, a great view and good food.

Hotel decorated really nice. Very clean and tidy. Food and drink, fine, but overprice but it’s a hotel so you accept that. No complaints. But for the price of a room for £200 odd room was basic and small. I have stayed in premier inn in the centre of London which was more spacious! The important part of any hotel is a GOOD COMFORTABLE BED. We had a basic small double bed which was just about big enough for one person. I’m just about 6 foot and my feet were basically dangling of the edge. And the mattress and pillow were the most uncomfortable I have ever felt. And I’ve stay in a lot of hotels! Such as shame as the most important part of it put a dampener on the whole experience. Advice, for the price it costs to stay invest in some half decent comfortable bedding please!