Tu alojamiento en Alcântara

I would like to make it clear that the accommodations at this hostel were as expected, taking into account that currently it is basically what one is looking for, when it comes to stays for a short period of time. But I missed clearer and more accurate information in the booking confirmation email. Because when I arrived at the hotel door and pressed the doorbell dozens of times without getting an answer, it was very stressful! My phone is from Brazil and I hadn't bought a chip from Portugal. I had to seek help from third parties, unknown people, thank God I found someone who helped me, but even getting into our room was a long way! Something that should have been very simple became almost a nightmare. Therefore, I would like to suggest that when making a book with a client, make it clear in the email the step-by-step instructions on how to enter the hotel and also the room! Make it clear to the person that everything is done remotely and we never even know who we are talking to. Not everyone will get there with working internet on their cell phone, and making a phone call is out of the question due to the price it would cost, as it would be International! Just a suggestion, so it doesn't happen to other people. Regards

El hotel está muy buen Buenas instalaciones (habitaciones, gimnasio, piscina…) Personal atento La ubicación es lo menos bueno. Solamente está cerca del Palacio de Congresos. Al centro son 15-25’ en coche, dependiendo del tráfico. Otro fallo: el restaurante no habría al mediodía, aunque en teoría si lo hacía. Tenías que comer en el bar.

El hotel en sí es un palacio, el ambiente es muy bueno, pero hay una distancia del centro de la ciudad, en comparación con el aislado. En relación con el entorno, la habitación parece normal. El camarero del hotel tiene una actitud de servicio general y puede experimentarlo en el entorno. Pero una vez más, el camarero negro envió accidentalmente un albornoz y aprovechó para mirar a los invitados, pues el check in ya era a las seis de la tarde, la habitación tenía albornoz. Todo el mundo tiene cuidado. Es debido al hotel de cinco estrellas que hay bastantes situaciones de este tipo. Junto con los chinos, estos camareros prestan más atención a la conferencia por teléfono móvil.

Nos ha encantado este hotel. Excelente atencion, esta nuevo y es precioso. habitaciones amplias y comodas incluyendo el baño. Tiene su balcon/terraza que hace una estancia muy agradable. El desayuno es tipo Bufete muy bueno y con mucha variedad; tiene un rooftop precioso con hermosas vistas al rio y al puente 25 de abril. Se encuentra a unos 15 minutos en taxi del centro de la ciudad, sin embargo tambien es una zona muy bonita para conocer y con mucha variedad, tambien tiene buenas playas a unos 15 minutos. Sin duda repetiremos y lo recomendamos 100%... Lo unico que le falta es una piscina externa.

We partly chose this hotel because of the reviews about the hospitality of the staff, and it didn't disappoint. Ana made us feel at home on our first day, Davi was there every evening when we came back from our adventures and helped us plan the next day, and Rita made us comfortable on the last day after we had already checked out but still had time to pass until our flight. It's a very laid-back place, with no noise, no drama, in a nice, quiet neighborhood with some good restaurants nearby. (Do try the goat cheese pizza at La Camionetta just around the corner!) Pros: hospitality, nice atmosphere, quiet at night, air conditioning, decent breakfast, comfortable bed, good shower. Cons: nothing really, maybe the bathroom door :)

Lovely hotel with extremely friendly, helpful staff and great rooms. It has a pleasant outdoor area for sunbathing and a small pool. The hotel is located out of the centre (which may not be ideal for everyone and is a long walk) but we knew this when we booked it. It is only approx 4 Euros for an Uber into the centre, or 2 Euros per person on the bus which run every 20 minutes (and the bus stop is very close to the hotel). The staff are all great and nothing is too much trouble. Breakfast is good with plenty of choice. You can ask for gluten fee bread and muffins each morning, if needed. The room was spacious, clean and exactly what we needed for our 4 day stay. Some reviews we saw complain that the hotel is on the flight path for the airport but we found no issue at all with this - no noise and no sleep disruption. We had major issues on our last day because our flight was cancelled due to ATC issues in the UK. We were effectively stranded and needed to organise extra accommodation, replacement flights, trains etc. Fernanda let us use the reception laptop and she helped us with printing and answering a lot of questions! She also arranged a room for the night in a 'sister' hotel in central Lisbon so that we had somewhere to stay because the Jardim da Lapa was full. She really helped to make a stressful situation less tense!