Ark Apart and Suite Hotel

I took my 4 children here in September, the weather was great! Surrounded by plenty of shops, including convenience stores , food/ restaurants, clothes shop hospital and pharmacy thats just a walk away. Beach is about a 20 minute walk, with a bus that picks you up from the hotel and back if you don’t fancy the walk. The Market is ace plenty of bargains. Hotel The room was fantastic, the pictures don’t give it justice when looking at this hotel as I was sceptical, they are very spacious and very clean, beds comfy, sofa beds etc, they are fully equipped with everything you need to make your own decent breakfast, lunch or dinner ! Inc: toaster, fridge, hob, kettle. We had a double balcony, 1 off the front room and 1 off the main bedroom, we had a 2 bed apartment. I can’t fault the rooms 7/10 Food Food is definitely a hit and miss here, the selection is very poor. If I was to return I’d do self catering. I had a problem with the flies they was all over… I was not happy (breeding on food) I complained straight away as I felt I couldn’t have my kids eat and pick from there, I went to the reception and the manager was present She rectified it, and the problem never occurred again! She also came up to me before I was leaving and apologised and said thanks for informing her. So Thankyou Breakfast selection dissatisfying it was poor but when the omelettes are made fresh they are nice with toast ! Also (Chips for breakfast) 5/10 The lady by the swimming pool in the hut who makes pancakes daily so enjoyable Thankyou ! 10/10 Snack bar At the snack bar it was alternating days. Monday margarita pizza with chips, Tuesday burgers and chips. And that was it. Every other day. Nothing else for all inclusive. You could order other food but that was at a price. 5/10 Drinks all inclusive You could have juice, fizzy, beers, wines and local spirits, vodka, gin etc. no cocktails these was charged at a price. 6/10 Entertainment I must say Pinocchio is brilliant good man, he’s the only entertainer in the hotel, and he entertained everyone. He needs a pay rise and some other entertainers to join him! Which would make the entertainment more fun. From children to adults he kept us all entertained day and night, pool volley ball, karaoke, fire show, bingo night, he did it all he’s a credit to the hotel. also credit to the lady in the children’s club. Who was in there endlessly, looking after children. Thank you to you both. 10/10 For the children. Park next door, children’s splash pool, normal pool, and a pool with 3 slides, my kids loved the slides. Ages 17,9,6,5 There’s excursions, you can go on the tour guide from on the beach, bit pricey but we had fun, I booked pantha jeep safari. We went to the zoo, boat trip, water fights, foam party, sea lion show. And lunch, all in one day. It’s a definite 10/10 We also did the buggies, I had a family buggy 4 seats and my eldest son had a 2 seater. The track was ace, but be prepared to get mucky and muddy 8/10

Been home a few days now, and it's the first time in a while I actually said "I don't want to go home" and "I want to go back" When we were due to fly out we were all nervous because of the mixed reviews, however on arrival we were warmly greated by the bar staff and the reception staff who were very friendly. The pools are a nice size and clean, the water slides are great for kids and adults. The slides are only open certain times. The staff are far from rude, they try to engage with you and are very hard working and friendy. We were made to feel welcome straight away. The entertainment is a little repetitive but it's OK everyone still seemed to enjoy themselves. The food was a real worry for us as we booked AI, people need to remember this is a 3 star hotel when commenting on the food. There is plenty of fresh salad daily, then you have slow cooked meats, burgers, fish, mash, creamy cabbage, chips, rice, pasta , chicken nuggets. Breakfast I found to be a bit hard at first as I'm fussy. There isn't an English breakfast, there are a good choice of cereals. Sometimes they did have chips on at breakfast time which I found strange and broccoli, how ever I just had toast with jam every morning and I was happy with that. Some of the others from my party had egg on toast, they do pancakes and omelette outside at breakfast time aswell. Overall the food was fine and always managed to find something we liked. The rooms are lovely and spacious. Nice big balcony. The air-conditioning is an extra cost but it helps massively. We were told only one key but we managed to get another one. Our transport failed to pick us up and we were a party of 10 travelling back, the bar staff and pinocchio bent over backwards trying to help us, they found us the cheapest transport to get us to the airport and told the Drivers to be quick as we were going to miss our flight (we made it by 5 minites) then they messaged my son to check we got our flight. They really looked after us. I'd also like to mention we booked our trips through the rep at the hotel, who is more expensive than nasa Tours, we only did this as he told us that nasa Tours and other ones you book through would take longer to get there as you have to stop to pick others up ect...and with him it's private so just your family will get picked up and taken there. However this wasn't true and we ended up sharing, which we didn't mind but was annoying to be lied to so just keep that in mind when booking. Over all we had a fantastic holiday and was sad to return home, Recommendations ; Pirate boat trip Jeep safari and I recommend getting water guns, so much fun for all. Private yacht Moods restaurant Have a fantastic holiday, don't listen to the negatives and go with a open mind :)

Been here since 21st, cannot believe some of the negative reviews i saw leading up! Rooms are big and fantastic, everything you’d need, food is good, plenty of options, drinks are lovely too! And as for the staff, couldn’t wish to meet a nicer and more helpful group! Absolutely amazing, will be booking to come back next year!