Caravan by Habitas AlUla

Overall experience in Habitas Alula is awesome. It is like a place that doesn't exist or known in the earth. I fully enjoy the moment when I was in Habitas Alula. All the staff in Habitas are good. Special thank to Nafees Arfaz whose go behind his duty to ride us buggy around. He offer great hospitality and tour us around the resort. He is such a nice person. Although the time spent with Nafees was less than 1 hour, but we could feel his passion and love his job. Serve every guest with his best effort. Thanks

Great place, peaceful and awesome hospitality. We were there for a day as a family. The restaurant manager Joshua was of great help and went beyond expectations to ensure our visit is memorable. We truly loved the place and will definitely visit again.

- Setting and landscape is remarkable - Hardware and aesthetic design features are excellent - However, service is quite lackluster and the property is quite overpriced. - Banyan Tree is the much higher/more-luxurious choice in Alula - Hotel often doesn't pick up the phone, often does not respond to requests, responds to it's whatsapp hotline maybe 20% of the time and almost always very late. Guests are often just forgotten. - Transportation situation is bad; getting around is very difficult, and car service is severely overpriced and disorganized. - Hotel seems overloaded and severely understaffed. - Buggy service often gets forgotten, requests are not tracked or followed up on. - Some staff members are very good; others are not very capable. - In general, service is not refined and not personal. - Feels like a mass market property, as compared to bespoke luxury. - Service is the big hole and needs to be significantly improved. - Hotel is quite expensive and overpriced as compared to overall experience

Having been avidly following the Instagram of here over the last few years, I was so excited to finally come with my husband. The location is stunning and the pool beautiful, but overall it felt like a massive con - hugely overcharging by appealing to people who get excited when “love” is listed as an ingredient in their water. No way is it 5 star - the room is rough and ready, seats stained, there was a very loud STC tower outside our room which was very noisy and service left a lot to be desired (eg housekeeping coming at 9.30pm and banging on our door so woke us up, very lax buggy service and disconnect with reception, slow breakfast service). No TV in room which is fine if you are advertising a cut off from the world but WiFi is fine so it seems contradictory. Small things add up and what I found was I guess what could be described as “inauthentic”. Says it’s eco but you have to drive everywhere to get around, lamb is from ‘New Zealand’, and the collective carbon footprint of all guests getting there must be massive when you’re advertising in America. Saudi Arabia is an amazing country and it’s a shame not more is celebrated about its culture. Positives - food delicious (although why so little Saudi?) and pool as beautiful as the pictures. Also, the massage was amazing even if our energy needed cleansing first. It’s an amazing place with so much potential but somehow misses the mark and we left feeling like we’d been part of a very clever scam.

Great vibes and food variety is excellent , music to supplement the atmosphere and service is always great. Tried the catch of the day and Tuna Salad , fresh and tasty Abed El Mohsen is a star! He goes beyond to ensure customers are taken off, it was super busy today and he managed the flow well