Waldorf Astoria Ras Al Khaimah

Everything was at a very high standard. Room was extremely spacious and very clean. Staff had superb customer service skills. The duty manager Mr Mohamed Emara was particularly helpful in resolving a mistake that I made when booking. Would definitely recommend this hotel and will plan to go back with kids next time as the hotel appeared to be very child friendly as well.

Very nice hotel. Amazing staff and service

5* hotel

帶着一家老小出遊，第一次去到拉斯海馬，因為開齋節酒店非常忙到店後等了一個多小時才辦理了入住。海灘很漂亮有標準高爾夫球場房間比較大一家四口沒有問題兩張大床一個沙發。總體來説房間不錯有衣帽間感覺分區還不錯很方便。孩子玩的很開心有小童專用的游泳池

位置很好，服務不錯

A slightly disappointing solo stay, but to mark it down to 4 stars would be unfair, as for many people, this is true Luxury. Read on if you are curious about my opening statement….. As always, I had emailed the hotel ahead of arrival requesting an early check, a room upgrade and a quiet room on a high floor, as I am a light sleeper. The hotel kindly allowed an early checkin and I did get an upgrade to a Golf View Room. Unfortunately I was allocated a room on a mid floor opposite the 4 lifts. Needless to say after two nights of poor sleep being woken at 6.00am or before, I decided to revisit reception to see if I could be moved. After a line about very high occupancy, they spoke to a Manager on the phone and offered me room 1 floor higher near some other lifts. Not really very helpful. Were there other rooms available? Yes. Could Management have done something? Yes. I guess they didn’t want to upgrade me further than the 1 category already provided. When I asked for the email address of the general manager Mr Stoppe, they became more motivated, but by this time, my patience had run out. Such a disappointing approach to customer service, particularly given this was my 8th visit - I have spent over 40 nights in this hotel, sometimes also taking 2nd or 3rd rooms. I have reviewed the restaurant’s separately. 2 good, 1 one less good. The buffet restaurant also seems to have been downgraded with less choices, not that I would eat there much given the high quality other options. Breakfast seemed to have less fresh fruit on offer and possibly less chefs for the cooking stations? Differences from my last visit in May 23 seems to have been a closing of the tower section and removing the beautiful reception area with seating and a fountain, a slight refurbishment in rooms and common areas, which I can’t say were positive. Why have they removed the desks in the rooms. It made it much harder for me to work! The seems to have been a huge turn over in staff which will require some training to bring the new team up to previous levels. Attention to detail seems to be patchy - a high gloss black table near the entrance to my room hand mucky finger prints for the 7 nights of my stay and we’re never cleaned. I took pictures each day to avoid the argument that it could have been cleaned and then someone else made a new mess. This would never have happened previously, as everything was always spotless. A big downside is the building work in front of the beach on the Jetty/bridge and the Casino which provides constant noise and removes the luxury serenity previously enjoyed. Overall, I had a nice enough time thanks to some great food and service in Umi, The Lexington and by the Sunset Lounge. But I left feeling less valued than previously. I always seek to resolve issues whilst in resort, but obviously it was not possible on this occasion partly because I was unhappy at needing insist on having the GM’s contact details and partly because