Usuario invitado
10 de abril de 2023
What a massive disappointment - avoid at all costs. Bad service, bad food, and stupid prices. Fellah Hotel has everything going for it to be a wonderful hotel - the setting is beautiful, with an amazing pool surrounded by beautiful architecture and gardens (the only reason it gets 2 rather than 1 star). However, once you get past the exterior, Fellah turns out to provide a poorly staffed, extortionate, and all round terrible stay. Perhaps most notable was the exceptionally poor service from check in onwards. We recieved no welcome beyond vaguely having some of the buildings pointed out to us at a distance. The massages we had booked and confirmed in writing over email did not exist in their system and that day was now fully booked. The yoga advertised on their website did not exist unless you went to the trouble of calling in a coach from Marrakesh. The service in the restaurant was appalling - orders were constantly got wrong, or just forgotten about, and it took a lot of effort to get the waiters attention despite it never being close to busy. This would perhaps be tolerable if everything wasn’t so expensive. A small bottle of beer is £5. A bowl of plain couscous with a few herbs in it is £10. The management clearly know they have everyone captive here unable to get food elsewhere, and so they’ve chosen to milk the people staying here for all they are worth. And what makes it worse is the food here just isn’t good. We thought given the emphasis on the website that this hotel was centered around its gardens and farm that it would have nice, fresh, interesting food. However, the same six-seven unimaginative and mediocre dishes are churned out for lunch and dinner alongside bread that is only sometimes reheated fully from frozen, microwaved starters, and dessert specialities like completely unbrûléed raw crème brûlée. You’re charged at least £10 for each dish which is quite frankly offensive given what is on offer. If you’re a vegetarian like my wife, I hope you like tomato pasta and cheese pasta, because that’s all you’ll be eating. It also wasn’t fantastic that at points the hotel guests seemed to be about 50% children. In fairness if this is the direction the hotel wants to go that’s fine, but if you’re adults expecting a relaxing stay by a pool, look elsewhere. It really wouldn’t take much to turn this hotel around. Train your staff in the basics of how to look after hotel guests. Get a decent chef who can cook an interesting menu. And stop ripping off your customers (you’ll find they’ll be far more willing to buy drinks when they’re not being fleeced for them). It’s a shame because we were really looking forward to our stay here, but we’re leaving feeling slightly robbed and not all that much more relaxed. I’ll be sure to tell anyone who asks me about our holiday not to go here themselves. We won’t be coming back.
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