Woxxie Hotel

Reception Staff and Reception: Right from the start of our stay, the staff were unfriendly most of the time and we couln't even distinguish them from the guests as they had no uniforms or name badges. At first, we thought the bellboy was a stranger trying to steal our bags as he had no uniform and was wearing jeans and a stained t-shirt. The reception looked very antiquated and dirty, which set the scene for our stay. The receptionists are rude and discourteous and don't want to deal with any queries or complaints guests may have. When you ask something of them, they dismiss it and don't deal with it. They didn't provide us with towels during the dead of summer when it was very hot and people were swimming and showering daily. There were four of us in our room and they only gave us towels after asking for them 3 or 4 times. The receptionist said that we were asking too many times, but having towels is a basic necessity, especially in the weather we stayed in. Bar Staff: The bartenders were unpleasant and tried to discourage you from having alcohol. The bars themselves had very limited options given it was all inclusive and they were all clearly in need of a makeover; you could see loose wood falling apart, exposed barraels, and they were generally very unhygienic and dirty. They also serve drinks in tiny paper cups that hold barely any drink, unless you specify to them that you want a bigger cup. They advertise having 5 bars, but in reality there are only 3 as the pool bar doubles up as the restaurant bar and the beach bar is barely even a bar as they only serve wine, beer, and Pepsi and the bar is delapidated. The bars often run out of basic drinks such as Pepsi and vodka with no alternatives. There are also no cocktails, as was advertised. Breakfast and Restaurant Staff: The restaurant is very grubby and dirty and has tablecloths that haven't been changed for sometimes more than a day and if you move the trolleys storing food, you will see food that has been left on the floor for days and hasn't been cleaned. They deliberately set up tables for 4 people with cutlery for only 2 people, and sometimes they don't even set it up at all and expect you to set the table yourself. During breakfast, staff members can be seen eating what little food there is in front of guests on the same tables as guests and at the same time as guests. Breakfast is extremely limited and the only food there is is watery scrambled eggs; sliced tomato with melted cheese on top (which is normally cold); chips that are only hot if you're there immediately as breakfast starts; a poor selection of plasticy cheeses and hams; stale bread from the dinner before; hard boiled eggs which have green inners (meaning they are massively overcooked) and a limited selection of cereal. They don't even serve yoghurt, fruit salads, or basic pastries such as Danishes and croissants. There is coffee offered at breakfast, but the coffee machines never work as they haven't been cleaned in month

So discusting hotel very dirty rooms are so dirty bad customer service, I came with my sister with 4 children food very bad they say drink at pool but all lie drink you can’t drink it, I tell everyone never book this hotel you will regret all the time, my room was very dirty and smell every day people argue and fight at reception about room service food dirty can’t eat my hoilday was hell