Maya Eco Village

this is the 2nd place we visited in the country and we really loved it so much , the bangalows was perfect and spacious also close to the beach and the swimming pool was amazingly perfect , the food was on the top we loved it so much , thank you once again and we highy recommend

I contacted owner via WhatsApp due to a last minute booking we were headed over from Tulum and planned to stop in Akumal for the beach. Over the phone she mentioned she would provide me with a 30% discount $130 no breakfast included mentioned the beach was not far also that she would have someone give us a ride to the beach at no cost. She arrived at 4pm and mentioned the beach was a ways from the property and it was $400 pesos (about $20 usd ) each way. 🤦🏻‍♀️ we also asked to pay with card but she insisted cash however we finally were able to pay pal her via “family and friends” we paid extra because there was still a fee she did not want to pay .. she also said if we pay a little additional she would provide pesos we needed for cabs/transfers which helped us out a bit… from there she mentioned dinner would be provided for extra and margaritas at i believe it was 400/500 pesos a person. We took that as drinks included … my husband and I ordered 2 drinks each (4 margaritas total) kids each had a soda. At the end she wrote us a bill and we informed her we were under the impression that this included drinks… would of been nice to know as the food was good /dessert okay but price point just didn’t match in opinion. She said “it’s just like anywhere else you order drinks you pay for them.” Would of been nice to apologize for the miscommunication maybe? She ended up comping 2 drinks and we paid via PayPal again $135 🤦🏻‍♀️ . We also purchased a sparkling water earlier in the day which was completely flat and open… the following morning we went to purchase a water and realized again it was OPEN not sealed. I take it as their refilling and selling these … something about this place just didn’t sit right me. Although she came off nice something about this place just felt off and made us uncomfortable. Despite all of the above this is a nice secluded property and kids were able to see monkeys! BUT you will not be close to a beach and drive down long dirt roads to get there. Would I return probably not…

Amaya’s place is a beautiful place to stay away from the crowd, and still be close to some of the main attractions on the Mayan coast. We had a lovely stay. Unfortunately our son got Dengue and had to be in bed for 3 days. Amaya has done an amazing job of supporting us, from the visit to the local doctor to preparing an evening meal for the family.