Crystal Centro Resort - Ultimate All Inclusive

The photos iv put on here was the day we landed and that was our room when we went in to it was really bad the night we landed the room was very dirty the air condition was warm thay give us a fan but the room was still very hot then there was a electric fault so the fan kept going on and off and when we opened the window the smell off food and grease was very bad and a lot off night time noise thay sent use fruit and food and wine to the room but the food ad small bugs crawling all over it the nice gentleman took a video of it to show u thay moved us to a different room but the air condition was just the same and the water went cold the food was really bad I asked for gluten free as I have celiac disease but the only option I ad was spaghetti with no sauce and a bread bun and chocolate dessert the alcohol drinks was really bad outside not branded always no Smirnoff vodka available always say thay run out not freshly squeezed orange juice the food was always the same every day and night there was a lot of flys in the buffet restaurant so we couldn’t eat the salad I never really eat a lot in 7 days been there it was that bad we eat out a lot I would really appreciate half off the price we paid as we ad a really bad experience we payed £2400 I would like at least £1000 back please

Family of 4. - firstly we Found it nice and clean, was in a nice location, friendly area with plenty to do outside. Didn’t have to stay in resort. Staff helpful when they understood what we wanted. Family room could be more comfortable for children, adults bed was nice and big and quite comfy. Balcony nice but furniture took over so couldn’t move along. Housekeeping do a nice job. Lots of little complimentary toiletries- more than I’ve seen before. Nice touch! With Turkish delights and choccy. On arrival was seen to straight away checked in early and allowed to use facilities until room was ready which was quick. I would have liked to be told all the info though- meal times, entertainment times, slide times but we had to work it all out ourselves. the rooms were nice but the shower didn’t drain well which left bathroom wet after family of 4 had showered. Pools were FREEZING!! We went in October half term so understand end of season but I’m talking ice bath! Staff spoke little English and us little Turkish so language barrier was an issue quite a few times!! Entertainment wasn’t great for kids or adults- would be nice to have more shows. Slides shut for an hour at lunch- why????!! Best time of the day and you close them? Slides shut at 5!? Why- sun still shining why close them? Food quality varied day to day. Buffet was pretty much the same everyday and got boring. Not always hot either. Deserts look great but bland and sometimes runny or lumpy. Maybe end of season and using everything up but after few days we wernt bothered about the food. Food tasted lovely from the snack bars was nice all the time mind you! Nice choice throughout the day but again service very poor and slow. Food in the Italian a là carte was nice but due to language barrier all came at different times and not quite what we’d asked for which was a huge shame! The bistro upstairs is a bit of a hit and miss disaster - it’s 24/7 yet don’t expect to be served quickly with 1 lady running it. Chef has BAD attitude and cannot make crème brûlée! It was liquid milk! Then argued that I was wrong- I had to Google it for them!! Then said they’d make a soufflé from scratch for me but takes 20 mins to which they gave to the next table then told me too late to order!? Had to translate on my phone what happened then they had to make it after chef slammed about in the kitchen. Breakfast in bistro also disaster- granola was mushy bran flakes in yoghurt. Scrambled eggs came out fried and kids crepes were omelettes with Nutella!? Alcohol- well don’t expect any! I appreciate they don’t want everyone drunk but there is no alcohol in those drinks!! Just gas in the beer! I know everyone points out negatives overall but with these improved it would be 5/5! I wouldn’t say 5star hotel maybe 3 or 4 but aslong as clean we are happy! Cannot complain at that at all!! We had a lovely time and would return to Turkey again. Visiting old Antalya was €30 in taxi and worth it. Waterfa