Usuario invitado
31 de enero de 2023
Take a look at the declining reviews, and you will understand why there were only 10 cars in the parking lot when we arrived at 8pm. We won't be back. The initial room booked by the employer was for 2 double beds instead of a King. Asked that they switch to the King, and I'd be happy to pay for any price difference (there was no price difference). Answer: since the employer booked it through a 3rd party, they wouldn't make the switch, regardless of my offer to pay more. Shared with the check in staff that my friend is new to town (first night), will spend a lot of nights in Aiken, and has discretion regarding where to stay. Didn't make a lot of sense to piss her off the first night in town. Said it nicely, just trying to solve the problem, get a place to sleep, and create a win-win. Called the employer who booked the room, they made arrangements for a King, and we went back to the front desk. Talked with Heather, who stated she spoke with her General Manager (Susan). Heather stated that I made her feel uncomfortable, and that we would not be welcome to stay at the hotel. Got our bags and went to the Holiday Inn Express, which was delightful. My friend has Hyatt Globalist status, meaning that she has stayed over 60 nights in 5 months at a Hyatt. Hyatt doesn't have properties in Aiken, hence the need to try Marriott. She will probably have at least 50 nights in Aiken between now and the end of the year. But they will never be at a Marriott property based on this experience. And ... the employer is still battling to get a full refund for the 4 night reservation that we were told that we could not use. Buyer beware.
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