Usuario invitado
14 de julio de 2024
Decent rooms in terms of size. Our room had a funny smell and we realized later that our toilet leaked. The shower was hit or miss. Some days it took 10 minutes to get warm, one day I had to take a cold shower, but then the next morning it was totally fine and hot. A little unpredictable. The location was fine, Aguas Calientes is small and walkable. The room was reasonably clean. The breakfast was hectic because everyone got an early start to Machu Picchu and they only had a single person working the kitchen, so they constantly ran out of juice, eggs, bread, etc. The front desk staff was not great. They took our passports at check in and told us we could come back to pick them up in 20 minutes (would have been nice if they had offered to deliver them to the rooms but OK). When I showed up downstairs to retrieve my family's passports, the front desk and lobby area were empty, a stack of 10+ passports was displayed on the bar and the door to the hotel was propped open. Anyone could have walked in from the street and grabbed the stack on passports!! I would not recommend this hotel. There are enough other choices in Aguas Calientes.
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