Usuario invitado
1 de marzo de 2025
1. Cleanliness
• Rooms: rooms are spotless, well-maintained, and free from dust, stains, or unpleasant odors
• Bathrooms: well sanitized, with clean towels, toiletries, and proper drainage.
• Common Areas:lobbies, hallways, restaurants, and elevators cleaned
• Linens & Bedding: bed sheets and towels fresh and changed regularly
2. Staff Behavior
• Courtesy & Professionalism: staff members were polite, welcoming, and well-mannered
• Responsiveness: they promptly attend to requests and concerns
• Knowledge & Assistance: they provide useful information about the hotel and surrounding areas
• Attitude: they go the extra mile to enhance guest experience.
3. Service Quality
• Check-in/Check-out Process: It was smooth, efficient, and hassle-free
• Room Service: food delivered on time and as per order
• Housekeeping: cleaning schedules maintained without causing inconvenience.
• Amenities & Facilities: Wi-Fi, and dining areas well-maintained and functional
• Problem Resolution: complaints and issues handled very efficiently
I really suggest to couples/family/solo/friends and group to visit once to recieve the most upmost hospitality .
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