Bella Vista Appartments Sissi

Just got back from staying here for 8 days. Little bit out of the way from the main part of sissi, around 20-30 minutes walk but easy enough to get a taxi for €7. We arrived around 1am and rang the number on the gate and within a few minutes someone arrived and showed us to the room, we had 2 kids with us (4 & 3) and had 1 pram. A young woman showed us to our room which was up quite a few steps (not ideal with having young kids and a pram) but the lady helped us carry the pram etc up to our room. The room was basic but we only paid £550 for the 8 days so was what we expected, you have to pay €10 per day for air-conditioning which we didn't think was worth it for the price and to be honest the room throughout the entire stay wasn't that warm anyway. The safe you have to pay for but ours was broke anyway so we just kept our valuables on us at all times. Beds were hard but didn't stop us from getting a good night sleep. Hygiene bins got emptied daily, our only big issue from the room perspective was no hot water in the mornings, and see through nets for curtains so no Privacy from the outside of the room so everyone could watch you sleeping etc... Pool area was clean and staff seemed helpful and friendly, the main man cant make cocktails but as long as you dont mind waiting a short time the lady is more than capable. Good selection of pool snacks and food available I.e. toasties, pizza, nuggets and chips (btw these were better than KFC for flavour wise, unreal). We didn't really do breakfast there apart from a peice of toast and coffee one morning so cant comment on that. Overall not entirely sure why they have had such bad reviews lately but cant say we had a bad stay. Just one comment for the management to follow up we would suggest changing the curtains in room 29 for something with Privacy for guests and to fully inspect the mattress as we did find a bug on the mattress which was suspicious of a bed bug but saying that we did not get any bed bug style bites so wouldn't like to say it was 100% a bed bug but worth an inspection from staff. Overall great stay and if it wasn't so far away from the main streets in sissi we would stay again. Ps. There is no onsite shop which would have been ideal to buy essentials such as drinks, bread etc as the walk to the shop as we said was around 20-30 mins (longer with little kids). Thanks for having us.