Cayo Exclusive Resort & Spa

This place is magical. From the moment you arrive you instantly feel relaxed. The welcome was incredible. The rooms were spotless and stunning, the resort was beautiful and so well loved. This hotel is my favourite so far and will always make me smile when I think about our family holiday here. Highly recommended 5🌟 as it should be

Verry nice. Stuff it’s very friendly. Place is also very good. We had a amaizing experience with my friend. Highly recommend. We will visit You next Year also we will recommend to other friends. I think so the best experience in Crete! Thank You

Let’s start with the positives as I am a glass half full type of person. The rooms are absolutely stunning, clean with great facilities and the view is to die for. We had the superior room with private pool and it’s one of the nicest I have stayed in. The hotel in general is very clean and well kept. The maid service for the bedroom is great, water and amenities always provided and never had to chase for turndown/fresh towels etc. The staff are also lovely. You can tell that some of them are new to the role but they will go above and beyond to make sure your stay is enjoyable, so cannot complain at all in that respect. Now to the negatives. The food. The breakfast is ‘okay’, not a lot of choice but everything they have out is fresh and tasty. The evening buffet at Ambrosia is incredibly disappointing. There is not very much choice at all and every dish we had was cold. Really disappointed as myself and my partner are both ‘foodies’ and we were massively underwhelmed. We were told by the spa manager that there was a lovely relaxing area at the ‘second pool’ with hammocks. So we naturally went down to explore the area and took a seat to enjoy the view on our first day. However, within 5 minutes we were greeted by a member of staff telling us that the pool/seating area and restaurant were not open and we needed to move. Half the hotel is not yet open and they do not inform you of this prior to booking, so just something to be aware of. On a couple of occasions we had to ask the bar staff to bring towels out to the sunbeds around the main pool, so this is another area that could be improved. Myself and my partner both opted to use the spa, which is beautifully decorated. However, the Hammam steam room smelt very strongly of damp, which was not pleasant. We also found that the waiting area/noise from the main area of the hotel travelled through to the relaxation space at times. We both had the Cretan massage which was lovely. Final thing I would say, is if you are looking for somewhere to relax but with options of things to do, this hotel is not the one for you. It is relatively isolated and is lacking a beach, tennis court etc to give you little activities to occupy your time. Overall it was a nice stay, however, we would not return.

Just returned from a week of sun at the Cayo Resort. We opted for the Bed & Breakfast option as the local restaurants within walking distance (or reached by the courtesy shuttle bus) were all of high quality and provided excellent Cretan food. Breakfasts at the hotel were “ok”. Lots of choice, but no “standout” dishes amongst the buffet. Staff at the Cayo Resort were excellent and could not have done enough to deliver a relaxing stay. The accommodation is first class and the private pool and the views from it are amazing. Highly recommended.

Truly outstanding hotel. Wonderful staff, immaculately clean rooms, great a/c, stunning cocktails and a relaxed vibe. The attention to detail was evident everywhere from the shuttle down to Plaka, housekeeping and the speed and efficiency of the room service. Nothing was too much trouble and every single member of staff was friendly, polite and efficient. Highly recommended!

Avoid at all cost, the staff the worst that you would come across from the manger to the porter, unclean rooms and bathrooms and very poor room maintenance and through out our stay. Set down is promised but staff would not turn up. There were bugs everywhere bees at breakfast, fruit flies and Centipedes throughout the room. You will be charged for things and asked to pay without clarity and transparency…. The hotel is 4 1/2 hours away from the beautiful beaches of Chania and other major attractions in Crete. It was a very poor choice … if I can give it minus marks I would…