Tui Suneo Kenzi Europa

Decent but not fantastic

Au top comme d’habitude

I recently stayed at this hotel and had an amazing time! The highlight of my stay was definitely the animation team, especially Mouss and Yoyo. They were so engaging and made every activity enjoyable. From the fun games to the evening entertainment, their energy and enthusiasm were contagious. They made sure everyone felt included and had a great time. It really elevated the whole experience and added a personal touch to my vacation. The hotel itself was beautiful, with excellent facilities and service, but it was the fantastic animation team that truly made our stay memorable. Highly recommend!

We booked a week from the 2nd-9th January at the TUI Suneo Kenzi Europa to see if we liked Agadir. Before our arrival I emailed the hotel reception team politely requesting a high quiet room and also a kettle as we wished to take our own teas. I received a prompt and welcome reply from Mounir Abouche saying they would do their best to accommodate us. We were pleased to see on our arrival that we were given a high floor room with sea view and a tray with a kettle, mugs and a few beverages and a bottle of water. Much appreciated. Our room 2658 was new and spacious with adequate storage and a great bathroom with a walk in shower and good wall to wall sink area with undershelf. The hairdryer was good too. The bathroom did lack a rail for the hand towels and hanging peg/hook for a dressing gown. There was one inside the shower cubicle. There are liquid soap bottles fixed on the walls but we found this too harsh on our skin, like Carex, so we used our own soap. The dual shower was great. I do suggest that if you are light sleepers, take earplugs, as the small bar next to the hotel garden started playing loud music from around 5pm until 3am most nights, and there's constant traffic noise throughout the night and early hours. Agadir never sleeps! The bed felt like concrete to lie on. I requested a mattress topper but it was so thin it made very little difference. The towels weren't soft and fluffy but used ones were always replaced. The cleaner did a good job. Leaving the room clean and fresh smelling everyday. The Animation Team are a lovely friendly and encouraging group of youngsters. They aren't pushy and annoying. They are a credit to the hotel. Hasan on Reception is also a lovely helpful young man too . The dining room waiting staff are all pleasant and the food is pretty decent for this grade hotel. Good choice of salad and fresh fruit. My only disappointment was that I couldn't get a cup of coffee in there during lunch and evening meal times. Also the coffee machines although offering a good selection on screen, in reality failed to deliver ones choice. For example I chose cappuccino and got a hot chocolate. On the snack bar machine I chose a hot chocolate and got a weak black coffee! I asked the barman in the inadequate sized indoor bar for a black coffee and he brought me an espresso. The lounge area by reception is very cold and uncomfortable due to being surrounded by exits and no comfortable armchairs and sofas. This area could be improved. The location is great. Near the promenade and beach, souks and a variety of different nationality restaurants. There is a nice relaxed vibe in this area and it's kept really clean. Would we return? Yes we will.