Caramel, A Grecotel Resort to Live

Het was helemaal Top

Enjoyed a lovely relaxing break with family at Caramel. From start to finish, the staff couldn’t be more accommodating. Beautiful rooms, close by to the lovely town of Rethymno, Caramel is so peaceful! Their renowned Greek hospitality is second to none and the food and drink is 5 star - special thanks to Front of House Maria, for always going the extra mile. Thoroughly recommend for families and couples.

This property has completely redefined what 5-star hospitality means to me. We stayed for 4 nights and it was so relaxing, we didn’t even feel the need to step out and explore the rest of Crete. There are a few things that make this place quite unique but top of the list has to be the level of personalization. The staff appear to know the names of all the guests and remember minor details, which is quite remarkable in a resort of this size. While the property feels spacious and luxurious, none of the common areas ever felt crowded. There were no lines for breakfast, no rush to reserve pool-side seats, no queue at check-in or out. The food was incredible. Fresh, bursting with flavour, with a completely new selection everyday. I've travelled extensively, and I can confidently say this was the best breakfast and dinner buffet I’ve come across. The beach is sandy (rare in Europe!) and there is plenty of seating. There is one large swimming pool with ample seating. While the cleanliness of the pool wasn’t always at the same spotless level as the rest of the property, it did not detract from the overall experience. Rooms were immaculate, with spacious bathrooms and large shower cubicles. Evenings were rounded off with live music until 10pm, a lovely way to end the day. For those with kids, a spacious play area called Grecoland offers plenty of activities until late. There is also a super convenient mini-supermarket right opposite the hotel where you can pick up milk, water, beach toys, and other essentials. What truly elevates this place is the exceptional and personalized service. Special thanks to Ioanna for the warm welcome and daily check-ins, and Alexandros, who made it his personal mission to ensure we had a great stay. Kudos also to Rafaela (meal service), Kostas and Stelios at the concierge desk, Dimitra at check-in, and Maria at Grecoland, all of whom were always so cheerful and helpful. The staff also went out of their way to surprise my wife on her birthday with a small celebration. The resort is at the mid-point between Heraklion and Chania airports. Heraklion is just over an hour away, with taxis costing €92 if booked locally. Booking through the hotel will cost you €125. This was the best hotel we've stayed at in Europe. Outstanding in every way.