Caramel, A Grecotel Resort to Live

Enjoyed a lovely relaxing break with family at Caramel. From start to finish, the staff couldn’t be more accommodating. Beautiful rooms, close by to the lovely town of Rethymno, Caramel is so peaceful! Their renowned Greek hospitality is second to none and the food and drink is 5 star - special thanks to Front of House Maria, for always going the extra mile. Thoroughly recommend for families and couples.

We had the most relaxing holiday at Caramel. From the moment we arrived, we felt so welcome—the staff were absolutely amazing, always warm, friendly and helpful. Our ground floor room was so clean and beautifully maintained, with a lovely private garden that made our stay feel even more relaxing. The pool area was perfect for enjoying the serene atmosphere. Everything about this place—from the ambiance to the hospitality—was top. We left feeling completely refreshed and happy. Definitely recommend to anyone looking for a peaceful and high-quality escape in Rethymno!

This hotel truly delivers a five-star experience. I highly recommned it to anyone looking for comfort , quality service and a memorable stay. From the moment we arrived the staff was exceptionally welcoming , professional and attentive to every detail. The breakfast buffet and especially the dinner buffet , offered a wide variety of fresh, high-quality options, and the a la carte restaurant served delicious meals with excellent service. I can’t wait to come back with my family this time. Thank you for everything!!!!

I had a fantastic time at Caramel! The staff were incredibly friendly, professional, and always went out of their way to make sure we felt welcome. The rooms were spotless, spacious, and beautifully decorated — a perfect mix of comfort and style. As for the food, every meal was a treat! Delicious, fresh, and with plenty of variety. I’d definitely recommend Caramel to anyone looking for a relaxing and enjoyable stay.

I booked this hotel as it has such amazing ratings, however I could not be more disappointed. We booked a family room with a sliding door separating two rooms, however the sliding door doesnt have any handles which makes it nearly impossible to close it properly. The room looked unfinished and was facing a water park construction side… shortly after arrival we found a huge line of ants going from a whole in the shower in the bedroom to the grapes the hotel had put there.. straight away we complained and we got the room next door, which was the same type. The next day after taking a nap with my daughter we went into the bathroom to find around 10 relatively large spiders that entered from a whole in the window! This was completely unacceptable to us, the building clearly needs a renovation and is really not up to a 5 star standard!!! We did not feel comfortable staying there anymore and the alternative room was no option for us as it didnt have to separate rooms.. after a lot of complains and negotiations, the hotel agreed to book us into the nearby Grecotel Palace.. they first wanted to charge us more, but made it work after we again complained.. Overall it was a very stressful start to a much needed holiday. Otherwise on the hotel, the pool area is alright, however there is no view from either the pool, the bar nor the restaurant to the sea, as there are buildings blocking it. The beach is very rocky and not suitable for swimming. On a positive note, the service was very good, especially during dinner and also the lady at reception did try to help. Nevertheless, even without the insect incidents, the rooms are not up to a 5 star standard and definitely need an urgent renovation. The grounds are clean, however also not up to the standards I would expect.

Wonderful time at Caramel. I was surprised to learn that his hotel is 10 years old as it is immaculate. Walking into the reception the lobby area is pristine. Pool area is wonderful and a kids club is nearby should your little ones need respite from the sun (and nice that it's not too far away so you can pop in and see them). The beach area is also nice as it has a grassy area with gazebos for those who don't like sand. The beach is not Seychelles style but there is sand and you can walk along the beach for ages passing other resorts if that is your preference. The main themes of my feedback would be the staff and the attention to detail. The biggest compliment I can give to the staff is that I did not feel like I was in a hotel but rather in a luxury home of my own. The staff are incredibly friendly, attentive and welcoming. So many of them were particularly welcoming of our young children. Particular mentions I would like to give recognition to are: Alexandros from the waiting staff Elizaveta, Maria and Eleni from the kids club The two Giorgs (lifeguard and from the beach bar) We stayed in a two bedroom villa which was wonderful. Great amenities, wonderfully set up for children (the little robe and slippers for kids was adorable). The hotel thinks of so much - they brought milk to us fresh every morning for our young baby. If you are a young family (our children were 5 and c.2 at the time of our stay), I would say this is great in terms of size of the hotel as well. So positive is my feedback that I did not want to write this publicly as I don't want other people knowing about it :) but I do this out of credit to the staff. My only minor, minor feedback is: - Lunch service at the main brasserie can be a bit slow - The food at the buffet is presented very nicely (it doesn't feel cafeteria-esque). My only recommendation is that some of the hot meals are not served in those folding warmers. It loses a bit of the luxury feel (Grecotel's Sounio resort did a good job of this where they often had specials on e.g. a pig being carved). The hot meals in general were very nice but more attention can be made to serve more crispy, dry foods. - Didn't bother us, but if you don't like hearing music when you go to sleep, there were some instances of the live music being able to be heard from your room (depending where you are in the resort)