Usuario invitado
26 de julio de 2025
We stayed at Zeus Hotel Ydoria Resort Crete from July 10 to July 17, and unfortunately experienced a serious issue with bed bugs in our bed. We began noticing multiple itchy bites that quickly developed into a rash. The pattern and severity clearly indicated bed bugs. We reported the issue to the hotel staff, but unfortunately, it was not taken seriously at first. Initially, we were only offered a new bedsheet, which was clearly not a sufficient solution. It was only after a second complaint, when we made it clear that we could not sleep in the room, that we were finally offered a different room. No assistance was provided on how to handle the situation. We had to contact our travel agency, who fortunately stepped in and helped us talk to the hotel, and arrange laundry services to reduce the risk of bringing bed bugs home. This situation caused significant stress during what was supposed to be a relaxing holiday. While bed bugs can happen anywhere, the lack of proper and timely response from the hotel was disappointing. We hope the hotel takes this matter seriously going forward and improves how it supports guests in similar situations.
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