Usuario invitado
9 de febrero de 2023
This hotels ranks low in my book. In my years of travel I have stayed in a wide range of hotels and not all 5 stars- this however comes in at my lowest ranking. The service is pitiful- subpar at best. With the staff acting inconvenienced or disturbed by your visit. The food was not fit for my pet but worse than that was the dismissive service which squarely sat at rude! They offered 2 meal selections- pasta tinged with tomato sauce and a really putrid smelling fish dish with rice. Please note that they provided no description of the dish nor offered any preparation guidance. They simply said, “ fish or spaghetti”. No vegetables, no dessert and room temperature water without the offer of a glass. Again, it was the poor service that tipped me over the edge! The 2 dozen or so travelers in my group returned plates uneaten. The late arrival didn’t allow for a plan B at a different restaurant nor hotel! The rooms themselves were dimly lit and a bit lack luster but were note the greatest issue. Poor customer service says it all. The hotel is part of the complex travel created by Ethiopian Airlines which forces several planes full of people a day to spend the night in aging and struggling establishments until dawn before offering a connecting flight. This ecosystem allows mid tier hotels with lackluster accommodations to continuously book rooms each night! This is not the way to create or encourage tourism!
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