Usuario invitado
27 de noviembre de 2022
We stayed at this hotel for 1 night during our 5 weeks road trip around Italy. I booked this hotel through *******, so I paid in advanced the fee for the night with breakfast included and all extra fees. At the check in the lady wanted to charge me 80.00 Euros when I asked why she said it was the nightly fee. Then, I said I paid and she said that it was a rate exchange, but then I refused to paid again saying that I had paid in full to *******, then when wanted me to pay the 80 euros for breakfast, then I showed her my ******* paper proving that breakfast was included, then she really wanted me to just pay the 80 euros. I refused, but I was afraid of not having a place to stay for the night. We had to get the supervisor involved to prove that I had paid it all. After that we didn't really fell welcomed. The hotel is not bad, but the bathroom was not clean at all, bed and air all good. Breakfast as anywhere in Italy is full of sweets. We had cappuccinos and croissants. Beside the pool now there is it a cover to hide from the sun and it makes the stay comfortable. The entrance of the hotel is a bit difficult to find and there is nothing around the hotel. Not good restaurants...the city is super small and most of it closed for the summer. The hotel serves a dinner (full Italian dinner with several dishes) we didn't have dinner at the hotel, but we had coffee after. The bad thing about Italy is that people smoke a lot and they are not worry about smoking going around on people that do not smoke. The hotel does not have a smoking area. We were relieved to leave. I don't think they want foreign at the hotel, most of people were just Italians.
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