Usuario invitado
18 de julio de 2025
Positives: Serene and tranquil environment Clean and well‑kept property Negatives: Sadly, this turned out to be my worst experience ever in a luxury hotel. Staff were consistently unprofessional ,too many issues to report individually, which makes me think this might be the norm here and reporting was a waste of time as they were very nonchalant,maybe because I’m a woman played a factor to their disrespect . At check‑in, I was told my card had declined, yet the funds were still taken. I am yet to receive a refund. On the evening of Tuesday 8th July, I was spoken to very rudely by a lady at the front desk, simply because I asked for a key. I am a married professional with children and flew in from London to Abuja to surprise my friend for her birthday. It took forever to convince the staff to give us a table to place her cake and small chops in our room. I paid for four non‑refundable nights but felt so unwelcome that I left after the third night and moved to another luxury short let residence . It is such a shame because while the property itself is 10/10, the staff were a complete let‑down ,the only exception being the polite security operatives at the entrance.
Traducir