Ivotel Hôtel & Spa

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). "DO NOT DISTURB" signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

1.到達酒店後，安排住進了303，整體空間是很大，床也大，但是僅此而已，303靠着酒店的倉庫，旁邊還有個solon，吵的不行，房間內部還有個門通304的衞生間，隔壁304的上衞生間聽的一清二楚。衞生間也很小，看看照片就知道了。 2.酒店不提供拖鞋，牙膏牙刷，這個也還好，國外的酒店很少有提供的。也沒有自助洗衣房，讓酒店洗也是收費的。 3.酒店餐廳早餐費用比較貴，我是退房時才知道我的訂單不包含早餐，幸好攜程彌補了早餐費用。而且一樓空調太冷，早餐都是涼的。 4.有接送機服務，但都沒享受到，這個必須差評。接機時説派了shuttle，但等了好久才沒到，最後打的去的酒店。送機時，中午退房時前台開始説會安排，等退完房等了一個多小時後，前台説還要再等幾個小時，無語。

Nourriture médiocre hôtel désorganisée

位置在市中心 附近有超市 治安很好，房間很大

還可以的吧