Metropole Terme

We go there for many years in may/june to stay there for a week of relaxation, treatments and to enjoy the Venetian cuisine. Don’t know many hotels who offer such a consistent high quality over decades with thoughtful adaptations over the years, i.e. now with a lunch buffet instead of served Menue which is the perfect choice for warm days. Don’t miss out the wine menue, great wines from all parts of Italy

Back to metropole hotel with family members and friends we were a party of 12 people. The experience was great as expected, all details showing accuracy. All of us were completely satisfied for the personnel caring attitude, as well as for food selection and thermal area assistance. Despite the staff turn over still service was amazing. A special thank goes to mr Thomas and mr Manuel from the reception highly skilled having always a solution to customers queries. Well organised and planned the restaurant for which would comment positively favour mr Dante the maitre and Ms Anna for her focus with the customers. Last but not least a special thanks to Anastasia and Mattia from treatments department for their knowledge, professionalism and high customer service skills. Further to my experiences in GB hotels group I Recommend metropole hotel as the best resort

I have returned to this resort and as expected excellence has been delivered again! Despite the hot weather temperature, the common spaces as well as rooms had a pleasant airco distribution.. really pleasant. The outdoor park rich of trees and vegetation was also pleasant as outdoor temperature. The pools water was really ok in terms of celsious degrees. With regard to customer service we have experienced an improvement on the focus on the customer, and in this regard we want to thank again the Maitre Mr Valentino for his attention to our needs and for his excellency delivered. For the service at the restaurant we want to comment on the caliber of some staff like Ms Anna and Magda both very experienced and focused staff, as well as for junior staff as Alessio, all delivering great customer service skills. We want to thank also Mr Thomas, Ms Teresa and Mr Manuel from the reception for their caring attitude and for their attention to our requests in particular when we dealt with our thermal treatments. We finally want to congratulate with the chef for the high level of meals delivered, for the alternative of choices and for the quality of food selected. I fully recommend hotel Metropole as well as the GB hotels chain and hope to return asap to enjoy the best of the best in Abano Terme

Beautiful hotel with extremely helpful kind staff. I was here four years ago and I returned because of all the fond memories. There is a lot of new staff, many more young people, but the service is just as good and the attention to every detail is appreciated. The wonderful Alessandro is the best waiter in the world! My Italian is not so good, but everyone is patient. The housekeeper chef is a darling smiling lady who could not do enough for me. Paola is giving the best massages, with loving care. The ladies in the spa and fango are kind and patient. The entertainment makes you want to get up and dance, and Alessandro at the bar is wonderful too. My only complaint is that the reception staff needs to understand that we are not just guests, some of us are not well physically, and mentally, Covid has had an effect on us all. We need to feel that we are welcome. Tomas Manuel Franck are doing great, but the others(?). A smile goes a long way, and money should not be the focus.

We spent a week in this hotel for massages and other treatments. The junior suite that we had was spacious and quiet (overlooking the garden and pools in the back). The spa was fabulous with very professional and experienced staff and we really enjoyed all the treatments that we had. The food was fine although service was a bit slow in the evening since the hotel was full. All in all, we had a great time for a reasonable price.

Per essere un 4 stelle superior i servizi offerti non sono all’altezza. Abbiamo prenotato una camera super-io vista giardino , confermata dalla prenotazione , e ci hanno dato una stanza vista tubi nel retro. Non vengono fornite le ciabatte in spugna, il materasso scomodissimo , pendeva ed era vecchio, sembrava di dormire in una cuccia. Il personale della reception all’accoglienza non è stato cortese, quando abbiamo chiesto spiegazioni hanno accampato tante scuse. Per fortuna che il personale addetto alle camere era gentile e anche gli addetti in piscina. La spa era rumorosa ma gli operatori molto bravi.

Ci ritorno per le piscine, che intelligentemente, tengono aperte fino alle 23 e se c'e' gente, anche piu' tardi. L' hotel e' tipico stile Abano; vecchio negli arredi, con la moquette ed un sacco di spazi inutilizzati. Pulitissimo e molto silenzioso, con tanto parcheggio e molto verde. Cameriera al piano bravissima, super professionale, silenziosa, precisa e molto educata. Il punto debole e' il ristorante, il maitre di sala, mi ha tormentato 3 giorni, perche' non gli avevano detto, dalla Reception, che noi volevamo stare a pranzo e non a cena, cosa che non gli andava assolutamente giu'. Quindi ci ha spostato, di tavolo per 3 volte, chiedendoci 10 volte, perche' non avesse la disposizione, dall' amministrazione del pranzo per la nostra camera. Mi chiedo... ma che problema, c'e'? Hai 200 tavoli, dammene uno fisso, per 3 giorni ed evita polemiche, con il cliente. Credo che uno se si e' stufato di lavorare, debba accettare? l' idea del pensionamento. Oltre all' inospitalita' dell' accoglienza, non si mangia affatto bene, la fettina di carne era durissima e piena di venature di grasso ed i ravioli formaggio e pere tutti appiccicati e dolciastri.Prossima volta, niente pranzi e cene e neppure la colazione che davvero e' vergognosa , non c'e' neppure un cornetto fresco e pochissima frutta! Per quanto riguarda il centro estetico , penso che i massaggi che non siano fisioterapici, non valgano il costo per il suo rapporto con i benefici. Il parrucchiere e' costosissimo, calcolate una piega lunga elaborata: 50€, anche se la parrucchiera e' molto professionale e cortese . In verita' sapevo gia' che la piega non avrebbe durato, perche' non avevano la piastra piccola. Ero andata a prendere la mia in auto, in accordo con la parrucchiera, ma non sapevo dove l' avessero parcheggiata, quando sono rientrata nel salone, e' arrivata una segretaria Sonia, che mi ha detto che siccome ero in ritardo di dieci minuti, non avrebbero potuto farmi la piega, per " il mio grave ritardo". Se non fosse intervenuta la parrucchiera stessa me me sarei andata, sicuro. Mi chiedo, ma prima di cacciare clienti che in 48 h ti hanno lasciato 500€? Sapere di cosa si parli? No? Evitate di essere maltrattati al Centro Benessere, andate a farvi massaggio e fango che sono gentilissimi.

Сейчас пребываем в этом отеле. Здесь очень хороший спа , бассейны с термальной водой чистые и хорошие джеты . Отличная уборка и персонал . Но не нравятся завтраки , так как нет овощей , ни свежих , ни приготовленных , нет зелени , это странно хотя отель позиционируется на здоровом образе жизни . Нет даже привычной фасоли , огурцов и помидор , нет лосося . Остальное все нравится .