Hoteles de balneario en Taiwán, China

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Love the hot spring water in the room. Bathroom very spacious, with a separate shower. Will visit again if I have the chance. Dinner at the hotel is average, can be better. Lots of veg, however，I suspect the vegs are not properly washed, entire 1/8 cabbage wedge was served. I will not eat like that at home.

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el ¡Nos quedamos aquí durante 2 días!

El mejor resort de Taiwán y vale cada centavo. El diseño de la habitación es brillante, y una habitación real se adapta a mi familia de 2 adultos y 2 toddlers con un rey de California y una zona tatami separada. La habitación tiene una vista epica desde todos los ángulos del momento en que caminas en la puerta y incluye un desfile privado conectado a tu cuarto de baño. El aire público era enorme, muy bien mantenido, y incluyó un gran jardín de zen mural con una sauna adyacente y un plungido frío. En China, esta casa de huéspedes sería muy confortable y me habría dado una buena oportunidad de experimentar este área en mi propia casa con otro huéspede que se vaya cuando llegué y otro huéspede que se vaya cuando llegué. El hotel está situado en el centro de la ciudad, donde se encuentra el centro de la ciudad. En el hotel, el hotel está muy bien situado, pero no se encuentra en el centro de la ciudad. El hotel está muy bien situado, y el hotel está muy bien situado, y el hotel está muy bien situado. Cuando vuelvo a Taiwán o viajo a un lugar donde Hoshinoya hace negocios, no he tenido ninguna duda en reservar otra vez y hacer un viaje especial para quedarme en uno de sus destinos.

[Vasty Hotel is a 3-star boutique resort in Jiaoxi offering a Nordic-inspired, minimalist aesthetic with exceptional hospitality. The property features private in-room stone hot spring tubs, a 24/7 complimentary snack bar, a rooftop pool, and a prime location near the bus station. While rooms are compact and breakfast is locally focused, it provides high value through generous amenities.

Aparte de las cocinas de la ubicación, todo era bueno! Situación sabia - ¡Muy en el medio parece no donde. Ofrecen servicio de navegación desde y desde a la estación de Xin Beitou más cercana 9am - 9pm. Las galletas estaban demasiado planas, aunque nos proporcionaron un total de 4. Estaban en el piso, pero todavía estaba plana. Me gustaba dormir literalmente en nada. El cuello de mi compañero estaba llorando por ayuda. Las galletas pueden mejorarse. La habitación estaba limpia. Había un buen sofá con nuestro privado en el cuarto de agua caliente de primavera. Se separó el baño y la ducha. La presión del agua para la ducha estaba bien. Puede ser más fuerte. Aircon estaba bien para todo tipo de ajustes. No hay instalaciones a menos que quiera comprarlas a través del contenedor de recepción (no hemos traído nuestra propia) ¡El desayuno fue muy bien extendido sorprendente! El personal era amable y paciente. ¡Alojamiento total 👍🏻!

My family and I stayed at the Yun Estate Hotel this past December, and we had a truly lovely time. Nestled in a quiet area, the hotel offers the perfect sense of serenity and escape from the usual hustle and bustle. The absolute highlight of our stay was undoubtedly the accommodation. The room was incredibly spacious, but the game-changer was the private in-room hot spring. It provided a relaxing and enjoyable experience for all of us, and the kids absolutely loved splashing around in the warm water. We opted to have breakfast delivered to our room, which was a convenient and nice touch in theory. The presentation of the food was absolutely beautiful but it looked way better than it tasted, unfortunately. While the meal wasn't bad, the flavor didn't quite match the high standard of the presentation. For the little ones, the hotel is a dream. There is a playroom where they can watch movies, as well as a mini race track where they can drive electric cars. To top it off, the unlimited supply of drinks and snacks was a huge hit with them, making the stay feel extra special. Overall, we had a wonderful experience and are already looking forward to returning in the near future. Highly recommended for families looking for a relaxing retreat.

Yamagata Kaku Hotel & Spa es un hermoso hotel con una ubicación excelente. El hotel dispone de unas instalaciones excelentes, especialmente el agua de primavera caliente en el cuarto de baño y el baño grande, lo que ha hecho la estancia muy relajada. La provisión de un kimono añadió un hermoso toque tradicional y mejoró la experiencia global.