Hoteles de balneario en Taiwán, China

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

可以親近大自然，看窗外的景觀植物、山、河，在草席上，適合深度冥想放鬆，用到水應該是真的溫泉，滑滑的

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el ¡Nos quedamos aquí durante 2 días!

服務人員態度非常親切餐點棒設施很有優值得再次安排住宿但一天的時間太短，可以安排三天兩夜 建議能常推出早鳥優惠方案！還有在谷關的公車終點能安排免費接駁到飯店門口的服務更加有彈性和吸引前往的動力

It’s super easy to walk to from the bus station (Jiaoxi transfer station). It took us less then 5 mins and simple stroll through the hotspring park. We have a room for three. It a queen bed and a twin. We really enjoy the in room hot springs bathtub. The coffee,drink and popsicle are available 24/7 which is very convenient. Highly recommended.

I've stayed here once, so i booked again to experience. Service is okay, they said check-out time is 11, at 11am they didn't call me, or even knock the door, then at 12:00, they knocked the door to ask me check-out with an unsatisfied face, and I got the message that i check out late so i have to pay 200 late fee, they didn't even tell me that before. I forgot my stuffs there, but they didn't even text me or call me. Plus, the room was super cold, i tried to turn off the AC, or change to fan or increase the temperature, didn't work.

El hotel de Yun Hotel, con sus hijos, ha sido una de mis estancias más relajadas, ya que nos quedamos en el Water Room con la primavera caliente y un amplio salón. El despacho frontal tenía un caballeros que hablaban inglés que cuidaban de nuestro cheque, y describen todo lo que podíamos hacer en el hotel. El hotel está muy bien situado en el segundo piso, con una sala de juegos dedicada y una mini pista de carreras con coches eléctricos de alta extremidad para los niños. La gente que personalizó todos estos lugares fue muy útil y profesional. El desayuno fue entregado a tiempo y tan delicioso. Había tanto comida, 3 personas no podían terminar los 2 conjuntos. No puedes esperar a visitar de nuevo durante la próxima vacación!

Yamagata Kaku Hotel & Spa es un hermoso hotel con una ubicación excelente. El hotel dispone de unas instalaciones excelentes, especialmente el agua de primavera caliente en el cuarto de baño y el baño grande, lo que ha hecho la estancia muy relajada. La provisión de un kimono añadió un hermoso toque tradicional y mejoró la experiencia global.