Hoteles de balneario en Taiwán, China

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Love the hot spring water in the room. Bathroom very spacious, with a separate shower. Will visit again if I have the chance. Dinner at the hotel is average, can be better. Lots of veg, however，I suspect the vegs are not properly washed, entire 1/8 cabbage wedge was served. I will not eat like that at home.

Awesome hot spring hotel with spectacular view at rooftop pool, movie night and hot spring. Breakfast buffet and spacious room and in room amenities. Highly recommended and definitely will stay there again. Dinner at hotel restaurant because it’s raining, tasty and great service but feel a bit rush with 100 minutes time limit.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el ¡Nos quedamos aquí durante 2 días!

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

Hotel room was clean and well furnished. Staff was friendly, but no one helped us to unload our luggage when we arrived. The heated pool in the hotel is great. Kids will love it. There are many different pools, both indoors and outdoors with different temperatures. Guest would need to purchase a swimming cap before entering all pool areas. Guest can bring their own too, if they remember to do so.

[Vasty Hotel is a 3-star boutique resort in Jiaoxi offering a Nordic-inspired, minimalist aesthetic with exceptional hospitality. The property features private in-room stone hot spring tubs, a 24/7 complimentary snack bar, a rooftop pool, and a prime location near the bus station. While rooms are compact and breakfast is locally focused, it provides high value through generous amenities.

Aparte de las cocinas de la ubicación, todo era bueno! Situación sabia - ¡Muy en el medio parece no donde. Ofrecen servicio de navegación desde y desde a la estación de Xin Beitou más cercana 9am - 9pm. Las galletas estaban demasiado planas, aunque nos proporcionaron un total de 4. Estaban en el piso, pero todavía estaba plana. Me gustaba dormir literalmente en nada. El cuello de mi compañero estaba llorando por ayuda. Las galletas pueden mejorarse. La habitación estaba limpia. Había un buen sofá con nuestro privado en el cuarto de agua caliente de primavera. Se separó el baño y la ducha. La presión del agua para la ducha estaba bien. Puede ser más fuerte. Aircon estaba bien para todo tipo de ajustes. No hay instalaciones a menos que quiera comprarlas a través del contenedor de recepción (no hemos traído nuestra propia) ¡El desayuno fue muy bien extendido sorprendente! El personal era amable y paciente. ¡Alojamiento total 👍🏻!

The room was huge, the facilities were great, and the staff were friendly. The location was very convenient, within walking distance and very close to the LRT, while the environment was quiet and peaceful. There were also small handicraft activities and a mini theatre available in the basement. I did not have the chance to visit the public hot spring, but the private hot spring included in the room was already more than sufficient. I also loved the AI device for playing music and the smart home control panel for the lights and air-conditioning, which made everything very easy to manage. The room was clean and well maintained, and the overall stay felt very comfortable and relaxing. Overall, it was a very enjoyable stay with great facilities and thoughtful in-room features. The view was around 7/10 — not particularly spectacular as I stayed on a lower floor, but still decent as it felt open and unobstructed. I especially loved the hot spring, walk-in wardrobe, and dressing table with the large mirror. It was also very suitable for a solo trip — spacious, peaceful, and easy to enjoy at my own pace. Nonetheless, it is definitely suitable for all types of travellers. (My family actually commented that it was too big for 1 person, but I was more than happy with it.) Suggestion: It would be great to have a smart TV with YouTube or other streaming options, rather than only local channels. Feedback: The smart control system panel also did not seem to sync properly with the AI control, as it did not respond after commands were given.