Hoteles con gimnasio en Visayas centrales, Filipinas

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

My overall stay is good. The hotel’s location is ideal. Staff are pleasant.  Things to improve: no slippers. Free water refilling station would be good. The beds are not attached to the headboard and easily moves out of place.  I just noticed for two nights out of the four nights I stayed, There were loud noises that’s coming from outside the room from several people who seemed to be casually discussing, laughing and hanging out and it went on for several minutes. That was already 10pm and it was distracting.

Buen hotel, pero lamentablemente no hay agua caliente, solo agua tibia en el mejor de los casos. Al llegar, me dijeron que la piscina no estaba disponible debido al mantenimiento, que es muy deficiente y no me lo informaron al reservar. Además, estaban haciendo obras encima de mi habitación, lo que generó mucho ruido desde las 7 de la mañana, lo cual fue muy molesto. El personal es increíble, muy amable y servicial, y la comida y el servicio fueron excelentes.

This is  the real MBS of the Philippines! Top rated from comfort, quality, efficiency,hospitality and very spacious rooms and friendly staffs! Foods for breakfast and in the executive Lounge are superb and sumptuous! You will never feel hungry with your stay and accommodation!I would like to thank their manager ma’am Sherryl who entertained me and upgraded my room to signature room with King Bed as I checked-in late from the airport!Sir Renei who oriented and assisted me to my room!Sir Jaycaro who assisted and accommodated me together with ma’am Leona at Executive Lounge 23. My sunset time was never wasted with happy tummy and unlimited wine, beers etc.Ma’am Divinagracia ground staff and all the staffs of the property for the respect and hospitality in each corner of the resort! This is the best among the best 5 star ⭐ hotels I’ve been staying so far! No doubt and definitely I’ll come back! All the kind gestures of all the staffs are appreciated! Kudos to the Team👏👏👏

Reservamos las 4 noches en el hotel porque está a poca distancia del centro comercial Robinson y de otros restaurantes. Reservamos el hotel principalmente para dormir, porque nuestros tours comenzaban muy temprano en la mañana. La reserva incluye el desayuno, pero como salimos para realizar excursiones antes de que abra el desayuno, el personal nos preparó amablemente sándwiches y cafés todos los días para llevar. La habitación está limpia y es cómoda como en las fotografías. Reservaría este hotel la próxima vez. Por cierto, recomendamos el masaje tailandés Thewi cerca de allí.

Had an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!

Ubicación: Relativamente cerca del aeropuerto, a unos 20 minutos, pero no hay restaurantes, salones de belleza ni centros comerciales alrededor del hotel. En días lluviosos o cuando vayas a un centro comercial a comprar recuerdos, te recomendamos utilizar un coche Grab (por cierto, el coche Grab desde el aeropuerto hasta el hotel cuesta unos 1.500 yenes). Habitación: tipo cabaña, lo cual es poco común en la isla de Mactán. Incluso el tipo básico es bastante espacioso y tiene una cabina de ducha y una bañera (es una pena que la cabina de ducha no drene muy bien). Tenía una Nespresso (cafetera de cápsulas) y 4 cápsulas, y en la nevera había 2 botellas de San Miguel (cerveza filipina), 2 botellas de zumo y mangos secos. Estos eran gratis. Había chanclas disponibles como pantuflas, pero si no te gustan las chanclas, te recomendamos comprar pantuflas desechables de Hyakuyen y traerlas contigo. Había un colgador de toallas en el balcón, pero no alcanzaba para secar los bañadores mojados, así que creo que sería mejor traer un colgador de alambre, un colgador cuadrado, un pellizco y una cuerda para lavar ropa. (Hay servicio de lavandería, pero no había lavadoras ni secadoras en el hotel.) Pueden entrar pequeños insectos, por lo que es mejor tener un insecticida simple (no se permiten aerosoles en el equipaje de mano ni en el equipaje facturado). tal vez. Instalaciones: Hay dos piscinas, una de las cuales es una piscina infinita. Aunque era un poco estrecha, había una playa privada donde se podían ver peces nadando. Creo que los zapatos marinos son imprescindibles ya que la arena es rugosa y rocosa. Se pueden alquilar snorkel, chalecos salvavidas y kayaks de mar de forma gratuita. (Snorkeling sólo una vez al día). También se realizaron actividades como motos de agua y paseos en banana boat. El club infantil tenía una gran instalación de juegos interior (de esas que se ven a menudo en los centros comerciales) (no sé mucho sobre el programa porque no lo he usado). También hubo actividades gratuitas como aquabic y vóley playa. Por la mañana te entregan en tu habitación una copia impresa que contiene estos horarios, pero el horario es bastante vago (creo que es típico de Filipinas que sea flexible). Puede que fuera temporada baja, pero puedo aceptar que algunos restaurantes estaban cerrados, algunos salones de belleza y gimnasios estaban cerrados y la tienda tenía una selección muy limitada. Servicio: Me alegra que el personal siempre me salude cuando paso. No es que tengan un servicio particularmente de alta calidad, pero como eso no era lo que estaba buscando, quedé más que satisfecho con el precio.

I love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect. They’re not stingy with lounge chairs either and in one pool, you can play volleyball. Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from. There is a BDO cash machine and their staff are very helpful and polite. Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby. They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room. I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.

El desayuno era bueno, pero las habitaciones estaban un poco viejas. Incluso salieron termitas de la pantalla de la lámpara (el cuerpo/soporte está hecho de madera) en mi habitación. Rápidamente me trasladaron a otra habitación, aunque ya era tarde en la noche.

El hotel Shangri-La Mactan es espectacular. Nos hemos alojado en una habitación familiar con vistas al mar. El desayuno era estupendo. Respetan las alergias y intolerancias. Preparan y personalizan los platos con mucho cuidado para adaptarse al cliente. El personal era muy amable y atento. La playa era muy bien cuidada. Hay un calendario con las actividades y entrenamientos. No falta detalle. Lo hemos pasado muy bien. Lo recomiendo muchísimo y ¡volveremos seguro!