Hoteles de 4 estrellas en Luisiana, Estados Unidos

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

El hotel está justo encima del casino. No hace falta decir que es magnífico. Simplemente coma, beba y diviértase en el casino, pero el tráfico para ir a otra parte es un problema. Tienes que conducir solo.

The hotel is recently renovated, so everything is relatively new. Booked a corner suite which was more expensive then regular to have more space and better view. I guess many hotel chains have the policy of giving worth rooms to guests that book through third parties like Trip.com. They gave me room on the fourth floor, so instead of nice cityview as was on the picture I got an ugly one to the construction site and parking with homeless people wondering around. See picture attached, Besides the room was supposed to be bigger than the regular one and it formally was but the layout made it useless as there is just some weird corridor which makes part of the room. So do not overpay for corner suites, it is not worth that. Had issue with the stuff. The clock in the room was showing wrong time. Couldn’t fix it myself. Called the reception, they send a guy who after 20 min couldn’t do anything and just said sorry there nothing he could do. When insisted the issue to be reported to the management, the guy started calling someone telling the story with a rude language using all types of F words in presence of my 11 y.o.! Eventually the watch was fixed but the way they service clients is outrageous. Lastly I had 12 pm check out time for my reservation but the receptionist told me it is 11 am.

La habitación es limpia y agradable, pero hay un pequeño ruido de ascensor. Hay una ventana pero no hay vistas en absoluto

The pounding right against my wall started at precisely 9AM this morning, then came the buzz saws. Ace Hotel always had a kind of punk rock vibe, but in this case ”punk rock” means not letting your guests sleep in and instead attacking them. Please schedule your pounding, slamming, cutting and banging for later in the day. When you do it like this you just ensure we never come back.

We recently had the pleasure of staying at Hôtel Peter and Paul in New Orleans and overall, it was a delightful experience. The interior of the hotel exudes a captivating charm, blending historic architecture with modern comfort seamlessly. The attention to detail in the design adds a unique touch to the ambiance. The service at Hôtel Peter and Paul was exceptional, with a staff that was attentive and friendly. They went above and beyond to ensure a comfortable and enjoyable stay. Whether it was providing local recommendations or promptly addressing any concerns, the staff's dedication to guest satisfaction was evident. While the overall experience was positive, I did encounter a minor hiccup with the housekeeping service. It wasn't as thorough as I would have expected, and some details were overlooked. However, this didn't overshadow the other positive aspects of the stay. In conclusion, Hôtel Peter and Paul offers a charming and unique retreat in the heart of New Orleans. The impressive interior and outstanding service make it a memorable choice for those seeking a distinctive and comfortable stay in this vibrant city.

El hotel es genial, pero el precio de la habitación era carísimo. Visito este hotel de vez en cuando y nunca he tenido ninguna queja hasta ahora. Entiendo que hubo un evento el fin de semana que me alojé, pero con lo que pagué debería haberme cubierto todos los servicios del hotel. El servicio de valet parking no estaba disponible, lo que me causó un problema debido a algunos problemas de salud. Sin embargo, la estancia en general fue buena.

2) Después de salir de este hotel, el hotel me envió una factura y una factura en mi tarjeta de crédito de US $83.05, y 𣎴 me dio una factura y una factura. (Si es un día de estacionamiento, debería ser más de $40 yuan). Llamé al hotel para consultar, sólo una grabación, no contesté. A las tres de la tarde, docenas de invitados en fila Check-in. La recepción tiene sólo dos personas, una de ellas sólo tiene miembros, el resto sólo tiene ojos secos, un hotel de 4 estrellas con más de 1000 habitaciones, no es muy adecuado.

The room was magnificent, just a short walk from where the action is but nice and quiet. The last 50 meters before the hotel is dodgy but there is a tram right to the hotel if you are worried. Very nice pool area and super friendly staff. Excellent value for money.

Perfect location, walking distance to pretty much everything to do in downtown New Orleans. Room was very clean, bathroom was small but understandable. Staff was very friendly and nice even during an influx of check ins. They were still pleasant and nice. Staff and food at the restaurant were very nice and accommodating as well. Valet service was extra but worth it. No issues and staff were very nice. Beverage fridge in the room was stocked full with variety for purchase. Housekeeping staff were very friendly and the room was cleaned without having to ask for anything. Overall a great stay. This was my first time staying at this hotel despite being to NOLA way too many times to count. Will definitely add to my rotation of hotels for future stays.