Hoteles de 4 estrellas en Penang, Malasia

First of all the hotel rented out the rooms for individual operator. So there will be different check in counter. Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door. Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad,

Reservamos una habitación triple y fue perfecta. Cuenta con todas las comodidades, como sobres de café 3 en 1, hervidor de agua, secador de pelo, cepillo de dientes desechable y nevera. Por la noche dormimos bien a pesar del ruido sordo del karaoke cercano. El aparcamiento es gratuito en las plantas 1 y 2. Sin embargo, al salir del sótano, no había guardia de seguridad durante la hora del almuerzo para ayudarnos a escanear el código de barras. El escáner detecta con dificultad los códigos de barras en papel. Tuvimos que escanearlos a ciegas durante un minuto. Le quito una estrella al aparcamiento. Si el recepcionista nos pudiera enseñar a escanear, tendríamos que escanear dos códigos de barras en papel. En general, tiene una buena relación calidad-precio.

Excelente hotel nuevo y estético, amplio (me alojé en una habitación familiar con dos camas queen), buena ubicación. Se pueden canjear dos bebidas en la cafetería del vestíbulo. La única pega es que hay que pagar el aparcamiento (10 RM al día) y validarlo antes de las 12 del mediodía.

La ubicación del hotel es buena y es conveniente ir a cualquier parte. La habitación daba a la vista al mar. Las instalaciones de la habitación son muy nuevas, es una habitación bonita y la relación precio-rendimiento es relativamente alta. Sin embargo, puede que haya un bar cerca y puedas escuchar un poco de música rock por la noche, pero no es muy ruidosa y no afectará tu sueño.

Overall the unit is clean and good only small issue with Air-conditioning. All air-conditioning units, are not in very good condition... there are not cool enough and 1 unit actually dripping water when the air-conditioning unit are in operation! Yeah, the ceiling fan also have noise that disturbing sleep and when the air-conditioning units doen't producce enough coolness, the fan needed to be turn on but it gave another problem that is actually quite annoying.

The staff were friendly, polite, and generally helpful throughout our stay. The location is also a strong point, with plenty of restaurants and shopping malls nearby, and the Clan Jetties are within walking distance. Unfortunately, the check-in experience left much to be desired. Before arriving, I had emailed the hotel to enquire about an early check-in as we were travelling with elderly family members. I fully understood that this might not be possible due to the peak holiday season, which was perfectly reasonable. Upon arriving around 11am, we were advised to return after 1pm. We came back shortly after 2pm but were informed that our rooms were still not ready. We were prepared to wait until the official check-in time of 3pm, but even then, the rooms were unavailable. We were repeatedly told ”10 more minutes”, only for those 10 minutes to become 30 minutes and then even longer. In the end, we did not receive our rooms until approximately 3:40pm. What made the situation particularly frustrating was seeing guests who arrived after us being checked in ahead of us. The explanation given was that a supervisor needed to inspect the rooms before they could be released. While delays can happen, clearer communication and realistic timelines would have been far more appreciated than being repeatedly asked to wait another 10 minutes. To make matters worse, one of our rooms had pillows and blankets with an unpleasant odour, which raised questions about the room readiness that had caused such a lengthy delay. For guests driving, parking may be challenging as there are only a limited number of parallel parking spaces available. Even for those arriving by taxi or private hire, the drop-off and pick-up process can be somewhat inconvenient. There is also a Heritage Fee payable upon check-in, which was acceptable and clearly communicated. Complimentary coffee and biscuits are available, and water dispensers are conveniently located near the lifts, although bottled water is not provided in the rooms. The check-out process was also slightly unusual, as guests are required to wait for staff confirmation before leaving. Overall, the stay was comfortable and the location was convenient. However, I value hotels that provide a smooth and efficient check-in experience. Delays are understandable, especially during busy periods, but guests deserve honest communication and accurate updates rather than repeated promises of ”10 more minutes.” With better management of the arrival experience, this would have been a much more enjoyable stay.

Este es un hotel nuevo y limpio, convenientemente ubicado entre Batu Ferringhi y George Town. Llegué temprano, sobre las 11:30, pero amablemente nos permitieron registrarnos, lo cual agradecimos mucho. En Grab, se tarda unos 15 minutos en llegar a la playa de Batu Ferringhi y unos 20 minutos a George Town, aunque el tráfico puede ser bastante denso durante el día, por lo que el tiempo de viaje puede ser mayor. El sistema de inteligencia artificial no siempre respondió con fluidez, pero aun así pude usarlo para solicitar que me enviaran artículos a mi habitación. Me alojé en Nochevieja y el hotel organizó una fiesta de cuenta regresiva junto a la piscina. No hubo fuegos artificiales, pero el ambiente fue agradable. Tanto la piscina como la zona de la playa son muy bonitas, y el desayuno ofrece una buena variedad de comida. En general, es un buen hotel para alojarse. Sería aún mejor si ofrecieran un servicio de autobús de ida y vuelta a George Town y la playa de Batu Ferringhi.

Capri by Fraser Penang is a very new hotel. I understand it has only been operating for about two months. Since it’s new, the hotel is in excellent condition—everything is modern, very clean, and well maintained. The front desk staff and hotel team are also friendly, welcoming, and helpful throughout my stay. There are, however, a few areas that could be improved. 1. Automated car parking system The hotel does not have conventional parking on each floor. Instead, it uses an automated stacking parking system where you drive your car into a vehicle lift, and the system parks the car automatically. While this is an interesting concept, there are only two vehicle lifts. Every time you return to the hotel or want to leave, you need to wait for the lift to park or retrieve your car. This can be time-consuming, especially during busy periods. In addition, the entrance to the vehicle lift is quite narrow, making it less suitable for larger vehicles and requiring extra care when driving in. 2. Drinking water dispenser Each guest floor has a drinking water dispenser, which is a thoughtful feature. However, the dispenser is installed on a countertop without a sink or drainage. Any spilled water remains on the surface, making the area look untidy. Over time, this may become a maintenance issue and detract from the hotel’s otherwise modern appearance. 3. Soap and lotion dispensers The in-room soap, body wash, and lotion dispensers need some improvement. During my stay, they frequently jammed and did not dispense smoothly, making them inconvenient to use. 4. Sound insulation The soundproofing could also be better. My initial room was close to the lifts, and I could clearly hear guests walking by and using the lifts. After requesting a room farther away from the lift lobby, the noise issue was largely resolved. If possible, I would recommend requesting a room away from the lifts. Overall Overall, I had a pleasant stay. The hotel is new, clean, and the staff provide excellent service. Most of the issues I experienced are relatively minor and can likely be addressed as the hotel settles into its operations. With improvements to the parking process, water dispenser design, bathroom dispensers, and sound insulation, Capri by Fraser Penang would offer an even better guest experience.

Hotel elevator too small and always full of residents thus we have to wait for long hours especially during peak hour. Received Queen size bed instead of King size as advertised, feed back to receptionist but no action taken. Problem pushed back to Trip.com as wrong information given to customer. No credibility by ALV. Sdn. Bhd as no action taken even though wrong information published in Trip.com