Hoteles de 5 estrellas en Johor, Malasia

I liked the fact that was located away from the hustle & bustle of the city side. It was serene & less traffic. Room was great with amenities like a washer/dryer & even a microwave and induction cooktop. View was great for the seaview deluxe room. Staff were very accommodating to my early check-in request & late checkout as well. The quayside and Marina walk were accessible via the hotel's B2 level. Hardrock cafe is one to mention & a few others on the quay side. The only downside for me was the breakfast spread. It can be way better. More room for improvement for sure. Otherwise, the overall stay was a 9 out of 10 for me. I'll definitely be back with my family next time.

Location wise this is top! It’s located right next to KSL Mall. Hence, shopping and eating are all within walking distance. The room itself is no-frills but clean. Being on the 33rd floor it’s away from the noise and gives an unblock view of the city. Kettle was missing from the room but when I contacted Neat Home staff they immediately arrange for one to be send.

The unit is spacious, clean and comfortable. The bed is bouncy and we slept well. The place also comes with useful amenities like a fridge, electric stove, oven, iron and hair dryer. However, there is no water dispenser or water filter provided. Basic utensils such as plates, spoons and bread knives are available, but there are no forks, bowls or other cooking tools, so you may need to bring your own or purchase separately if you plan to cook. The downside was the check-in experience. We were only given the access card without the bedroom key, and ended up stuck outside for almost an hour trying to figure out how to enter. The owner’s response was quite late, which made the situation frustrating. The TV in the room was also not functioning. On the positive side, the owner did allow a late check-out at 1pm. Overall, the stay was comfortable after settling in, but the initial access issue and late response affected the first impression.

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Convenient location. Glad that our room was on the highest floor and spacious for 3 adults.  However, we saw our room ceiling covered with mould the next morning. The mould fell on the carpet, really disgusting.  We Only stayed 1 night, otherwise would have requested to change room.  Aircon fan is very loud, might affect light sleeper.

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

Beautiful resort set in a very chill and relaxing atmosphere. Staff provided good service and made us feel at home. Breakfast was decent and had a good variety.  The room was clean and cosy and the mini bar was great.  The only area for improvement is probably the room furniture which has some wear and tear and looks a little aged. The bathroom and toilet floors would impress better if given a chemical cleaning.

Service was good and attentive. Room was spacious with balcony. Room a bit dated looking . Pool was sufficient with kids play. Buffet spread was okay. But the restaurant price for dinner is expensive

El hotel está muy bien, pero no se puede volver a este hotel. Pros 1) Gran habitación & muy espacioso 2) Grande piscina para adultos y niños 3) Grande para golf 4) Es muy verde..bueno para los ojos 5) Me encanta el hecho de que tienen servicio de lavandería aquí, pero sólo en la mente es un poco precioso Cons 1) Nos encontramos con una habitación que no está bien mantenida pero siempre se puede pedirles que cambien la habitación o la limpien mejor 2) No hay nada especial sobre el desayuno, pero te mantiene lleno! 3) Este es un antiguo hotel, así que tienen alguna expectativa en los descensos 4) Es lejos de las tiendas, así que si quieres salir puedes agarrar o conducir

A big thank you to the entire Hard Rock Hotel Desaru team for making our family trip such a memorable one. Your outstanding hospitality is what truly sets this hotel apart. What impressed us the most was the exceptional service. Every single staff member we encountered from the reception team to housekeeping, the restaurant staff, and everyone around the hotel was incredibly warm, friendly and always greeted us with a genuine smile. They made us feel truly welcomed and valued throughout our stay.