Hoteles de 5 estrellas en Java Oriental, Indonesia

«El hotel está conectado a un centro comercial. Muy bien situado. La habitación es limpia. El desayuno en Magnolia tiene una amplia difusión. La calidad de la comida es buena, la buena presentación y el servicio por el personal es excelente. La atmósfera en el salón del Club es agradable. El hotel 5* ofrece un servicio de clase mundial que todos los empleados prestan de forma coherente. No hay personal que no sea amable ni útil. Muchos van a la milla extra para asegurar que las necesidades de los huéspedes del hotel se cuiden bien. Gracias especialmente a Evan del Club Lounge que nos asistió cuando nos ingresamos y Tian cuando nos salieron, Bayu y colegas (Conceige) que nos ayudaron en la orden de la torta de Spikoe lapis y Bu Rudy, Lita y David (Magnolia) que nos sirvieron en nuestra mesa y Bastian y el equipo para mantener la habitación limpia.»

«El hotel tiene mucha historia, está lleno de vegetación y las habitaciones son numerosas y de estilo retro. Sin embargo, nuestro aire acondicionado no funcionaba y no se podía regular la temperatura. Los muebles también eran de estilo del siglo pasado; si bien eran retro, daban un poco de miedo por la noche. Está muy cerca de las principales plazas, a poca distancia a pie, pero un poco lejos del volcán Bromo.»

«Pengalaman menginap bersama keluarga yang menyenangkan, fasilitas hotel lengkap dan oke,pilihan menu breakfast bervariasi dengan rasa enak,staf ramah & cepat,fasilitas gym & jazuci oke.Fasilitas snack & dinner gratis untuk 2 orang di club lounge ,jika memilih kamar tertentu.»

«I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.»

«Nice and modern room with a very comfortable bed and pillows (the highlight of the stay). I especially liked the long daybed by the window. Breakfast was decent, and the pool has a nice atmosphere at night. Some minor maintenance to the pool flooring could be improved, but overall it was a very good stay.»

«I had a really good stay at this hotel. I was there for a cycling event, and the hotel was very accommodating to our needs. They allowed us to bring our bicycle into the room and even provided an early breakfast on the day of the event, which was greatly appreciated. If I come back for the same event next year, I will definitely stay here again.»

«Aquí me gusta la habitación de la habitación, y en el hotel, el hotel está muy bien. Alfian fue especialmente útil y compartió recomendaciones sobre las cosas que hacer en Surabaya, que realmente aprecié. Chanif me ayudó con mi equipaje y me dijo que podía llegar si necesitaba ayuda durante mi estancia. Edo y Putri en el restaurante ofrecieron un servicio agradable y atento a lo largo de todo. Eko también fue muy útil con mi equipaje. Durante el check-out, Janice y Brian fueron amables, profesionales y muy acomodados, terminando mi estancia en una nota positiva. Gracias a todo el equipo de Sheraton Surabaya por su excelente hospitalidad.»