Hoteles de 5 estrellas en Islas Baleares, España

Excellent Family Stay in Ibiza with Minor Areas for Improvement Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island. What We Loved: Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family. Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay. High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer. Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of. Areas for Improvement: Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests. Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained. Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement. Negative Aspects to Report: We genuinely did not encounter any negative aspects during our stay. Overall: Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

We hebben een heerlijk verblijf gehad bij Purobeach. Het is een zeer luxe en hygiënisch resort met een goed en divers ontbijt. Het zwembad lag er mooi bij en de bedjes waren ideaal aangezien de zon de hele dag op het resort staat. Het enige wat ontbrak was duidelijke informatie die gemakkelijk te vinden zou moeten zijn op de website over de verschillende voorzieningen, en eventuele prijzen daarvan.

Me quedé tres días a partir del 6 de octubre, pero el agua de la piscina estaba demasiado fría para entrar. Alquilé un coche, así que la ubicación era perfecta para ir a la ciudad y a la playa. El desayuno fue el mejor que he probado. Desayuno: 20 euros Cena: 28 euros Aparcamiento: Alquilé un coche, pero cuando intenté aparcar en el hotel por 15 euros, me dijeron que no había plazas y me dijeron que aparcara gratis en la calle. Un día tuve suerte, y al otro no había plazas, así que aparqué más lejos y caminé. Ya había pagado a través de la aplicación en recepción, pero cuando me pidieron que me devolviera el dinero, les dije que ya había pagado a través de la aplicación. Solo usé el aparcamiento el primer día, pero me dieron una bonificación de tres días al pagar. Asegúrate de revisar bien el recibo antes de pagar. Todo lo demás estuvo genial.

Great hotel! Staffs are very attentive and welcoming. Very sweet welcome treats in the room. The spa is quite nice but some parts can be a bit outdated. Overall positive experience and would visit again!

La experiencia de la atención al cliente y la flexibilidad es muy decepcionante. Nos contactamos con el hotel y explicamos la situación médica, preguntando si era posible cancelar la reserva como excepción. El hotel de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de Entiendo que existen políticas de cancelación, pero cuando se trata de emergencias médicas documentadas, se debería esperar un cierto nivel de compasión y atención al cliente.

We had an absolutely amazing stay at Can Simoneta Hotel. Everything about this place is simply beautiful and peaceful. The location is stunning, with breathtaking sea views, olive trees, and such a calm atmosphere. Waking up to that view every morning felt unreal. The hotel itself is very stylish and well designed, blending perfectly with nature. The room was spotless, comfortable, and very relaxing. Every detail felt thoughtful and high quality. Breakfast was also a highlight, enjoying fresh food with an incredible view of the sea made it even more special. The staff were friendly, professional, and made us feel very welcome throughout our stay. If you’re looking for a quiet, luxurious escape, this place is perfect. We will definitely come back. Highly recommended!

Este hotel es increíble y huele de maravilla. El servicio al cliente es impecable. Me permitieron hacer el check-out tarde gratis. Es la segunda vez que me alojo aquí y volveré.

The luxurious and magnificent Ibiza Gran Hotel Lujo 6⭐️ deserves the distinction: Home Sweet Home💫 for its professional and friendly team, led by Mr. Sierra the general manager They have the most comprehensive breakfast available in luxury hospitality, with an exemplary trilingual and helpful fine dining team.  We thank everyone for making us feel at home in Switzerland🇨🇭 thanks to the beautiful Andrea,🇵🇸🌹Valentina🌹 Laura🌹, Andi; the sexy Cuban🍒Kristina🌹, Maître Chek🖤, the magic omelet maker, and everyone in general.  We will be back🌞  Sincerely, Del Delgado Family from Cuba🌴