Hoteles de 5 estrellas en Queensland, Australia

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

La habitación era doble, con una mampara que la separaba de una habitación con dos camas individuales. El desayuno estaba bien, pero la variedad era limitada. Está cerca de la playa y hay un mercado nocturno justo al lado con una gran variedad de comida.

El apartamento es compacto y moderno.Tiene balcón y dormitorio que se enfrenta al océano. Es esencial para superficie Paraíso y tiene aparcamiento en el sitio por unos $25.

Great location and service. Breakfast was amazing but quite busy around 7.30-8. Service at the bar was great as well as good tips from the concierge.

The concierge was extremely poor, drove in with my 7 seaters rented car, and staff simply ignored my existence - didn't even bother to come out to greet us nor offer any help with the luggage, even after telling him that I'll need help - zero awareness and zero service. The luggage trolley is simply an ornament. Excuse me, it's Marriott! Never in my life have i had to experience such an unwelcoming experience. However, the receptionist (wearing spec) was the only person who gave my family a warm welcome, likewise the staff at the buffet. 👍

La piscina es muy agradable, las recepcións son amables, pero necesita caminar por unos minutos si viaja por transporte público.

Room is very big and with a open kitchen. The room and facility is very new. The hotel staffs are also very friendly and responsive. The location is also very good and just next to the beach. There is also 5mins walk from the tram station. Overall I have a very nice and relaxing stay here, and I will visit the hotel again.

Tuve una estancia excepcional de 7 noches en Crystalbrook Flynn. La hospitalidad y el servicio fueron excepcionales, con un personal siempre atento y amable. Mi habitación se limpiaba impecablemente a diario y el agua embotellada se reponía constantemente, lo que garantizaba una estancia cómoda y refrescante. La ubicación del hotel es un punto a destacar: estratégicamente ubicado cerca de restaurantes y lugares de interés populares, lo que lo hace increíblemente práctico y accesible. Ya sea para explorar las atracciones cercanas o para salir a cenar, todo estaba a un paso. Disfruté muchísimo de mi estancia en Crystalbrook Flynn y lo recomiendo encarecidamente por su excelente servicio y ubicación privilegiada.

The king room was well lit and clean. Housekeeping refilled clean towels and kept the room clean every day we were there. The gym, pool and sauna were our favourite part of the stay. Well equipped with quality gear and maintained. Staff genuinely lovely and provided great service. Only thing was the limited breakfast options, unfortunately the bread slices I had weren’t fresh. The coffee quality in the breakfast buffet was average and lukewarm. I’d opt for a barista coffee from the cafe lobby if you’re a coffee lover. Besides breakfast, the stay was wonderful. My partner and I enjoyed our 4-night stay and would recommend it to F&F staying in Brisbane.

En primer lugar, digo: Este lugar parece un resort de cinco estrellas, y honestamente, casi lo está tirando. De la mesa delantera a la paisaje, las vibraciones son inmaculadas. Personal de recepción? Absolutamente pros. Caliente, eficiente y bienvenido. El hotel mismo? ¡Gorgeous. The grounds? Pristine. ¡No puede ser inexplicable que el lugar es realmente hermoso! Pero luego... la custodia entró en el chat. No sé si eran cortos o simplemente espiritualmente contrarios a la coherencia, pero la limpieza fue menos “mantenimiento cuidadoso” y más “sugerencia vaga”. Cada día fue un nuevo episodio de Qué se olvidarán de esta vez? Toallas? Tal vez. ¿Quién sabe? Sopa? Eso es un lujo, aparentemente, sólo martes. Un día se hizo la cama, pero las bañeras y los espejos claramente no habían sido tocados. El piso de la ducha se mantuvo permanentemente en arena, un encantador pequeño ecosistema de ancestros que se puso en nuestro campamento en la cocina, y la gran final: volvimos de un día explorando el impresionante Daintree para encontrar nuestra puerta de habitación abierto a la izquierda. Es realmente inolvidable. En el día 5 no estaba loco, estaba invertido. ¿Fue este arte de performance? ¿Fuimos parte de un experimento social? ¿Es así como comienza el minimalismo? Así que sí, hotel increíble, escritorio frontal sin fallos, pero mantenimiento de casas? Los ciegos están en las habitaciones y no hay cortinas de la noche para la intimidad. ¿Volvería? Quizás. Pero traeré mis propias toallas. Y un puñetazo.