Hoteles de 5 estrellas en Queensland, Australia

First time staying at a Shangri La. It wasn't terrible. But it wasn't good. Or at least not as good as I expected. Starting with the positives. The location of the hotel is superb in Cairns. Great. Now the negatives. The finishings in the room were not up to the five star standard I'd expect in terms of just general quality. The cupboard door was also broken and hanging off the hinges. The TV was attached to a wall so that you cannot watch it from the bed or the built in seating/sofa. So if you want to watch you have to stand in the middle of the room. Badly designed and a poor experience. Luckily I was only staying a few nights. There was a fire alarm one of the days. Fine. But the housekeeping came at the exact same time as the fire alarm announcement. Wasn't sure if it was the door or the alarm. And resulted in the housekeeper walking in when I had no clothes on! For the money. It's not worth it. You can get better stays on Cairns. I stayed in a cheaper 4 star place which was much nicer and cheaper. Wouldn't stay again. Questioning on staying in the chain elsewhere.

My stay at the Emporium Hotel was nothing short of outstanding. From the moment we arrived, I was greeted with warm smiles and genuine hospitality that made me feel instantly welcome. The staff went above and beyond to ensure every detail was perfect — their professionalism and attentiveness truly set this hotel apart. The rooms were beautifully designed, combining modern luxury with absolute comfort. Everything was spotless, and the little touches — from high-quality amenities to thoughtful turndown service — showed the hotel’s commitment to excellence. Dining at the hotel was another highlight. Every meal was beautifully presented and delicious, with service that was both prompt and personable. The concierge team was incredibly helpful, offering great local recommendations and arranging everything seamlessly. What really impressed me most was the superb service. Every interaction felt genuine — the staff clearly take pride in what they do, and it shows in every detail of the guest experience. If you’re looking for a luxurious stay with world-class service and a truly welcoming atmosphere, I can’t recommend the Emporium Hotel highly enough. It’s an experience that exceeds expectations in every way.”

We stayed in an executive room on the eighth (of nine) floors in mid-July.  The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.  The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.  The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.  Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.  The balcony was very nice and the wicker furniture comfortable.

Execellent view facing the ocean. Clean & spacious room. Only some minor hiccup of the check-in system & noisy air-conditioner

Quedé sumamente satisfecho con esta estancia. Realmente hace honor a su nombre InterContinental. Al llegar, el personal del hotel me ayudó con el equipaje y me acompañó a mi habitación. Las instalaciones del hotel eran excelentes. La cama era excepcionalmente cómoda. Si bien la selección del desayuno no era abrumadora, la comida y los ingredientes eran de alta calidad, y casi todo estaba delicioso. La vista desde la ventana de la habitación también era maravillosa. Desde el registro de entrada, el desayuno, la salida y el servicio de habitaciones, todo fue satisfactorio. Alojarse en este hotel de lujo por este precio merece muchísimo la pena. Sin duda, volveré a alojarme aquí la próxima vez que esté en Brisbane.

Fantastic hotel!!! I come to many hotels and this was by far the most beautiful thing I visited. Everything was very clean and very friendly welcome. From here you can explore the whole city without distant travel. Directly from the hotel you also have a walking bridge to South Banks. In the hotel you also have the sky deck with a great view of the city. Highly recommended

The hotel is located right in the middle of the city center. Close proximity to bus and train stations. View of the river and south bank is spectacular, particularly at night. Staffs are friendly and helpful. Breakfast food is good and sitting is roomy and relaxing.

Friendly, helpful check-in. The man at the counter offered extra towels when he heard we were taking a trip to the Great Barrier Reef. Paid a little extra for an upgrade as we wanted to check in early. Room was fine temperature and bed comfort-wise. It was a little bit dark when in the room at night. Also, there are no type c or plug ins next to the bed, just old style USB. We didn’t have breakfast but enjoyed a drink in one of the cocktail bars by the pool. Would recommend and stay again for its cost and location.

The one bedroom apartment is reasonably sized and had a balcony looking out over other apartments and the river. The bedroom also had a balcony. With bathroom a modern and there was no kitchen facilities. Only a fridge and kettle. If you need to use a microwave, you need to go the the basement and use one in the laundry. The outside pool and pool furniture is great and the roof top restaurant and bar has amazing city and river views. The staff are very friendly. There is a carpark under the hotel with easy access to your apartment floor.

El bar de la habitación es un lugar para visitar! Tony y sus colegas fueron muy hospitalarios, nos mezclaron la mayoría de los menús, y nuestros favoritos fueron Beet-ness y Espresso 2.0. Nos quedamos en el 19o piso y pensamos que la vista a la noche era buena. Las opciones del menú de desayuno Buffet fueron grandes, sin embargo, hemos elegido del a la carta menu acompañado con algunos cafés fantásticos para comenzar el día.