Hoteles de familiares en Hebei, China

1- Había manchas de jabón en la habitación, obviamente sin limpiar. 2- Había media botella de agua en el refrigerador y no estaba limpia. 3- El sensor de humo del techo parpadeó después de apagar las luces, y el intervalo fue de 6 segundos. 4- El convertidor del cabezal de la ducha estaba dañado y no podía cambiar el modo de flujo de agua. 5- La cremallera de la cerradura mecánica de la puerta no tenía una y no se podía cerrar desde adentro. 6- La actitud de servicio de la señorita en la recepción fue dura. No hubo una experiencia de cinco estrellas. 7- Había basura por todas partes en el área de mascotas y nadie la limpió. 8- No había espacio para estacionar. 9- Había una funda de cabeza en el cajón. 10- Las bebidas del desayuno estaban muy diluidas con agua. 11- Las instalaciones en general fueron muy buenas. Experiencia con mascotas. Instalaciones para niños. Área de la habitación. Pero hubo una grave falta de gestión. Se debió completamente a la incapacidad de la administración posterior para mantenerse al día.

The location was great for skiing and staff at the hotel were helpful and polite. Special shoutout to Krystal for all her help, was chatting with her before we reached and she helped to advise on shuttle pickup location etc, even helped with late checkout etc. however the room was quite dated and housekeeping left a lot to be desired. The floor was dirty and dusty, walking on it for 5 mins left our feet black. Realised they do not vacuum the floor but merely use a mop to sweep the dust around. Towels, body lotion were also not topped up. However everything else was great including breakfast selection

Room & Cleanliness: I booked a double room but was pleasantly surprised with an upgrade to a 6-person family suite! The room was spread over two floors and was incredibly spacious and modern. It was very clean and well-equipped, though it lacked a refrigerator. One minor issue was the lack of a heater on the lower floor, which stayed quite cold, so I spent most of my time on the upper floor where it was warmer. Service & Perks: The staff provided decent service, and although their English was limited, they were very helpful. Check-in was a bit slow despite there being few customers. A huge plus of staying here is the 30% discount on ski passes and complimentary access to the Ski Lounge. Having access to the lounge meant I didn't need to rent a locker for my belongings, which was very convenient. Transportation & Getting There: After arriving at Taizicheng High-Speed Railway Station, walk to the far left towards the bus parking area. You’ll pass ski rental shops and staff holding signs for various hotels. Take the shuttle bus (runs every 15-20 minutes) and stay on until the very last stop right in front of the hotel. Don't make the mistake I did by getting off one stop early at Thaiwoo Ski Resort, or you’ll have a long walk! Ski Access & Facilities: For snowboarding, just take the elevator to the 1st floor, which leads directly to the ski slopes. You can buy passes and rent all your gear and outfits right there. Breakfast is served on the 2nd floor. I stayed in Building C, which is a separate building from the lobby but only a very short walk away. Noise & Atmosphere: The room was extremely quiet and offered great privacy. At night, the atmosphere is beautiful and peaceful, though it gets incredibly cold (I visited in late December). Surroundings & Dining: At the ski area, you’ll find a McDonald’s, and inside the main building, there are noodle shops, milk tea stands, and restaurants serving Xiao Long Bao, wontons, and hotpot. I highly recommend walking over to the Thaiwoo Ski Resort area in the evening. There are plenty of restaurants, clothing shops, live music, and beautiful light decorations—it’s a great spot for photos. Note that Thaiwoo has its own separate ski entrance from the hotel's.

La habitación familiar tiene un futon de tamaño completo que era perfecto para nuestros dos niños. El balcón tiene una gran vista y la habitación era grande. Disfrutamos de nuestros paseos a la playa y la zona de piscina. Hay también bicicletas familiares para alquilar. En el hotel hay un zoológico y un parque de playas, el parque de playas en el piso 6 también es divertido, pero no encontré la parte superior del castillo para que los niños se vean seguros. También hay una máquina de lavar la ropa, que era muy conveniente.

This is my second time at Aranya, and I have to say, it is a beautiful, tranquil resort. The room had wonderful energy and was very very clean. We booked the private hot springs room and we're blown away at how clean and spacious and premium the experience was. The staff were always courteous and were always available to help us with our requests. My Chinese is poor, however they made sure to help communicate and take me to the convenience store for my items and picked me back up. Their Ramen is the BEST I HAVE EVER HAD. It is a wonderful establishment and I will definitely be back soon.

**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures** Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us. The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests. Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night. On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area. However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight. In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.

El servicio es cordial y amable. Me recibieron con una sonrisa y me brindaron información turística. El hotel tiene un aspecto hermoso. La habitación que me asignaron no solo es espaciosa y cómoda, sino que también está limpia y bien equipada. La vista desde la ventana da a la Torre Yuansi en Shanhaiguan. ¡Te hace sentir nostalgia! El hotel está a poca distancia de Shanhaiguan y la comida fresca del hotel es aún más deliciosa. ¡Alojamiento muy recomendable! Gracias♥

This was our best Christmas family trip so far! I can’t say enough about this resort! Child friendly, lots for kids to do. Well managed and organized for safety and fun. Great food, great people and the service from all the resort staff was mind blowing, that I couldn’t ask for more. For people who stay far away it can be a little bit of a travel to get to the resort but it is definitely worth it! I highly recommend a week or more stay, or you won’t have enough time to completely enjoy what the resort has to offer.

During the past few days in Zhangjiakou, the most unforgettable thing is not the passion of the track, but the emotion brought by the front desk. My family sent a box of sports drinks before I left. I made sure to make sure it was delivered on the day of the game. The result was that I, a road ******, filled in the wrong district address. The courier was sorting from the south of the city to a novice post office in the north of the city. Just after the race ended at 4 p.m., the logistics information showed that ”the post office is already at the post office,” but we had to leave for the next city at 5 p.m, and looked at the postoffice address 10 kilometers away on the map, stamping our feet in a hurry. When she heard this, Ms. Park comforted me by saying, ”Don't worry, I'll find a way,” grabbing the keys to her electric car and running out. She returned 20 minutes later, sweating and panting, saying, ”The sorting officers had the wrong zoning area. I went halfway through the warehouse with them to find it!” She thought she could get it now, but she frowned again and said, ”The box is too big to fit in the electric car basket. I'm afraid it will be broken on the road. I'll run around and pack it in the trunk again!” Before I could react, she turned and rushed down the stairs again - the second time she saw her, she had a sweat scarf on her arm, With her hands tightly wrapped around the trunk, even her work shirt was soaked with sweat, but she smiled and said, ”I just borrowed a shock absorber from the post office, and none of the drinks damaged.” When she tore open the packaging, she also purposely put a note on the trunk: ”Remember to replenish electrolytes after the game!” At that moment, I suddenly felt that although the wind of Zhangjiakou was cool with the grassland, but the box of drinks and the smile of my little sister, the trophy of the race course was more heart-warming. When I met such a service in a strange city, I really wanted to share the warmth with everyone! She not only helped us to get the express, but also let me feel the ”heart for heart” service temperature. Next time I come to Zhangjiakou, I will definitely choose this hotel full of human touch.

Bad check in service at front counter lady. Seems more occupied with her task than guest service. I have to call and request for our sofa bed to be open. Given we book and indicated a family of 4, unlike other hotels whom immediately arrange all additional required items such as toothbrushs, slippers, towels, water, etc. Here I have to call to request for each items. The wifi doesn't work. I have to physically bring my laptop to the front desk for assistance.. and even that was not able to connect. Breakfast, average as the food are abit hard - hard noodles, hotdogs, breads.. Only cons is location near to ski and restaurants but so are a few hotels nearby. Free scheduled public bus shuttle to/fro train station, have to walk about 7 mins to the bus stop. As a Hyatt member, this is the worse Hyatt Place hotels I stayed. I believe surrounding hotels will have better guest services and competitive price too.