Hoteles de Hoteles familiares en Cantón, China

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

Estaba algo preocupado antes de llegar al hotel porque había leído muchas críticas negativas sobre ruidos y fallos con la limpieza, pero mi experiencia fue completamente diferente, fue todo genial. Este hotel es mucho mejor que todos los Mercure en los que me he hospedado en Europa, el servicio es fantástico, aunque yo hablo chino, se comunicaron en español mediante traductor con mi familia. Cabe destacar las instalaciones modernas del hotel, y lo mejor era poder lavar tu ropa sin salir del edificio. La habitación en la planta 28 era muy espaciosa, especialmente el baño que era muy grande para ser un hotel de 4*. Por último, lo mejor del hotel es la ubicación tan céntrica que tiene, siempre hay algún restaurante abierto. También hay una gran variedad de tiendas y centros comerciales. Para moverte lo mejor es Didi, aunque el metro está a pocos minutos andando, algunos puntos famosos de la ciudad están alrededor del hotel. Espero poder volver muy pronto a Guangzhou y a este hotel.

The hotel amenities here are ok, it would be awesome if there was a big selection of food. The staff are amazing if I could give it 10 stars i would. The staff are really well mannered. Special shoutout goes to 陈柏就 extremely helpful as we have 2 elderly making everything easy. Even helping us order delivery food and didi multiple times and was not fussed about the money at all. My grandpa’s foot got swollen and he offered to go with us to the hospital it saved many hours of our time as it made the process smooth. He also came after his work hours and taught us how to cook the Chinese medicine which tooks 3 hours as it was extremely complicated and the next day he went to get the report from the hospital making our lives so much easier. With all this help we tried tipping but he refuses to accept it. I’d also like to give a special thanks to 崔吴彤 as she was nice and helped us out as well to do something that was super important to us

This is our second stay at Fairyland Resort Hotel, our first stay was in 2018, environment is still the same, nice beach, excellent hotel with much more amenities as compared to 2018. The kids really enjoy their stay here.

跟爸爸，姐姐一起去潮汕玩，房間在海邊，乾淨整潔，落地飄窗直接看海，榻榻米很方便，我們姐妹三人在榻榻米玩牌，睡覺。有洗衣機很方便，隨時可以洗衣服。管家服務到位，有求必應，到了就發給周邊特色飲食及飯館，辦理入住很方便的，我們住了兩宿，第二天早上讓收拾一下房間，收拾的很乾凈，還把衣服疊的規規矩矩，貼心！ 設施：都電子化，方便！

Overall a great place to use as a base for exploring the Huanghuazhen area and relaxing with a cold one in the pool in the evening. Lovely breakfast, great service, and a perfect pool for relaxing. Only complaint is a fairly horrible elevator situation, so I recommend asking for a room on the lower floors so you can mostly

It was perfectly located. The manager did a great job of letting us know good places to eat and where to go. She was helpful and accommodating.

Very convenient location and good service. Family room was neat and tidy. Appreciate the daily laundry service and free snacks and drinks at the hotel. Staff were also very polite and professional. Would recommend people coming to chaozhou to stay here!

Ahora tengo tiempo para sentarme y escribir mis sensaciones sobre mi estancia en Atour Hotel. Realmente siento esto profundamente como una persona que viaja por negocios durante todo el año. También me gustaría agradecer a la hermana mayor que limpia mi casa. Sus cálidos saludos cada mañana hacen que mi estado de ánimo cansado se sienta lleno de energía. Sobre todo cuando vio que tenía prisa por salir a lavar la mitad de la ropa, tomó la iniciativa de lavarla a mano y colgarla en el alféizar de la ventana. En ese momento hacía tanto calor como si me cuidara. madre en casa y mi corazón se ablandó por el camino. Aunque todas son cosas pequeñas, realmente son curativas para mí. Estoy agradecida con esta hermana flor nacional que es tan cálida como una flor.

Hotel very near to big shopping malls. Hotel service is good and friendly. Provide connecting room for family, easily to handle kids.