We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues.
However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty.
On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan.
As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.
Overall, everything was very good and satisfying, except for the pizza I had by the beach, which had a hair in it. Someone did come and replace it with a new pizza, but the time taken to prepare the replacement was very long, to the point that I had already lost my mood to enjoy the pizza. The first time I ordered, the food arrived very quickly, but when they replaced it, I had to wait for quite a long time. This was very disappointing.
La habitación era más grande que esperado y tenía una buena vista al sol desde la habitación de vista al mar. Hay una piscina infinita con una gran vista al mar. El personal es amigable y el mantenimiento de la casa es diligente con toallas.
La ubicación es buena, ya que es sólo una 10min de camino de los buenos alimentos/cafés en Kuantán a través del puente. Vi algunas opiniones sobre el aire acondicionado. El aire acondicionado tardó un tiempo en refrigerar la habitación, pero la temperatura estaba justo después de que se interrumpió. Una de nuestras habitaciones tenía problemas con una fuga en el baño y una cabeza de ducha desalojada, pero el personal envió a un agente para abordarlos de inmediato.
Reservaremos este hotel la próxima vez que visito Kuantan.
Loveeeeee love this hotel! Though it’s a bit high rise and need to be there at least before night time, for me i’m very happy to be surrounded by nature, the services are top notch then they upgrade us for a better room due to early check in and based on availability. The breakfast are pretty decent but the pastries options are very nice!
The room was reasonably clean but could be improved, especially in certain areas that felt a bit overlooked.
Excellent location—very convenient and close to key attractions and facilities around Kuantan.
Staff were friendly and helpful overall, providing a good level of service during the stay.
Facilities were quite limited and did not fully meet expectations. Some amenities need upgrading or better maintenance.
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro La habitación era muy pequeña (con un diseño inusual de baño fuera de baño) y la vista del jardín era decepcionante. Pero el espectáculo de nuestra estadía era la playa. Es tranquila, limpia y hermosa sombra de árboles. Es un espacio fantástico para relajarse completamente.
The room was ok. But unloading luggage from the basement parking was a problem for elderly people like us. Need to climb up the stairs to lobby. No lift available
My recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
Had a wonderful stay here! The view from the balcony was absolutely stunning and made the experience even more enjoyable. The staff provided efficient and attentive service throughout our stay. It was also very convenient to have a convenience store nearby, making it easy to get essentials at any time. Clean, comfortable, and highly recommended for anyone looking for a relaxing getaway.
Muy bueno
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8,5/10
Muy bueno
UUsuario invitadoUpon check in, they serve or i should say self service their signature ice lemon tea at d lobby which is very refreshing and good.
D hotel is on top a small hill located 3 min walking distance from d famous Fraser hill clock tower which is nearby a lot of restaurants.
1st impression on my room when open d toilet smells of crockroach. Eeww.. haai. Towels are stained n very old looking. Bidet was leaking. Bathing time hot water was not constant, I bath after my wife did and d hot water after a while just turns cold.
Pillow when you touch feels very soft but when we sleep
Both of us feels d pillow is not balance, something wasn't right, it was not comfortable. I had a headache after sleeping on d pillow.
Other than dat, hotel staff was polite and service was good.
I chose dis hotel because of d brand name but I was disappointed.
UUsuario invitadoReservamos un apartamento de tres habitaciones, cada una con su propio baño. Es limpio, espacioso y el diseño es elegante. La única pega es la falta de papel de cocina; el que nos dieron era como un pequeño pañuelo.
UUsuario invitadoInicialmente me informaron que no tenían habitaciones comunicadas. Así que reservé un estudio Premier y una cama extra. Cuando nos dimos cuenta de que la distribución de la habitación era como un recinto con dos puertas, procedí a reservar la habitación contigua, que era una habitación Premier de lujo.
UUsuario anónimoTuve una estancia maravillosa en este hotel. El servicio fue excelente: el personal fue amable, profesional y siempre dispuesto a ayudar. La ubicación era muy conveniente, con fácil acceso a restaurantes cercanos, y a solo 10 minutos de la oficina de correos y la estación del teleférico (Awana Skyway). La comida estaba deliciosa, con una gran variedad de opciones para el desayuno y la cena. En general, fue una experiencia cómoda y agradable, y sin duda recomendaría este hotel.
La habitación es espaciosa, con espacio suficiente para una cama queen y una individual. La vista también es buena, y el registro de entrada y salida fue fácil y rápido. El aparcamiento es gratuito, pero también es público, así que fue bastante difícil encontrar sitio; tuvimos que aparcar en la planta B3 la mayor parte del tiempo. La ubicación es estratégica, a pocos kilómetros de la ciudad de Brinchang (más de 10 minutos sin atascos). El mirador de Boh también está a solo 4 km. Sin embargo, la silla, el suelo del baño y la ducha estaban bastante sucios (grabé un vídeo, pero aquí solo se permiten fotos). Solo nos dieron un champú 2 en 1 (para cabello y cuerpo), así que fuimos a comprarlo. La habitación no estaba insonorizada y se oía a niños y otras personas corriendo, caminando y hablando en el pasillo.
En general, un lugar perfecto para relajarse con bonitas vistas y una piscina de nueva construcción con vistas a la playa. Recibí 4 desayunos buffet gratis ni siquiera reservé con desayuno. Muchas gracias villa de vacaciones apreciando ❤️. Incluso se permite el check out tardío, ya que llegamos un poco tarde. Gracias
MMystiqMuy recomendable reservar este hotel. Limpio y las comodidades están listas. Pero no puedes pedir más como las toallas, tienen limitaciones en la cantidad, así que si quieres pedir 3... solo te pueden dar 2 extras. Aparte de eso, este viaje recibió 2 boletos de cortesía para el teleférico. Me encanta que sea tan cómodo subir y bajar con el cable de forma gratuita.
UUsuario invitadoThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
UUsuario invitadoTuvimos un problema con la habitación por ruido y hicieron lo posible para cambiarnos. El personal muy amable. Las instalaciones podrían estar un poco mejor pero recomendaría el hotel.
UUsuario anónimoMy recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
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