Fecha de publicación: 7 jun 2026
Usuario anónimoI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
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Precio por noche desde106 AUD
Fecha de publicación: 18 jun 2026
Usuario anónimoConsidering the park and hotel have been open for 30 years, I found the facilities and cleanliness to be very well-maintained. The park layout is excellent, offering a peaceful atmosphere with spacious, beautiful European-style streets that feel authentic rather than artificial. There are small activities throughout the day, which adds to the experience.
Dining and Park Amenities
While restaurant options within the park are somewhat limited, the prices are quite reasonable. Since we visited in June, the park wasn’t too crowded, so we didn't have to wait in lines for any attractions. The park is well-equipped with convenient amenities, including self-service laundry, a Lawson convenience store, a drugstore, car rental services, and even a pet hotel.
Pro-Tip: Download the App
I highly recommend downloading the official Huis Ten Bosch app. It provides helpful walking navigation around the park and a convenient schedule to keep track of various activities and events.
Hotel Amsterdam Experience
We stayed at Hotel Amsterdam, and I highly recommend staying at one of the park’s official hotels. The rooms are spacious, and a unique touch is the built-in water purifier, so there is no need to buy bottled water or head to the hotel lobby to refill. Additionally, you do not need to pay for a second-day park ticket, as the hotel provides them at check-in. Note that parking is 2,500 JPY per day, but staying at the park hotel allows you to offset this cost.
Tips for Families and Extras
Height Requirements: Be aware that many attractions require children to be at least 90cm or 100cm tall. This isn't clearly stated on the official website, though there is an indoor facility suitable for infants.
Transportation: There is a shuttle bus, but it runs every 20–30 minutes.
Onsen: There is a public bath (800 JPY/person) or a private family bath (2,700 JPY/hour, requires reservation).
Activities: Some additional facilities, like the tricycle rentals, require an extra fee (3,000 JPY/hour).
Overall, this was a fantastic experience. I highly recommend it for those looking for a relaxing and well-planned getaway!
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Precio por noche desde227 AUD
Fecha de publicación: 20 mar 2026
Usuario invitado
The hotel is a little dated, but service is good. There is a public bath, but no gym. The hotel is very close to Huis Ten Bosch and has a private gate going to HTB once you have already purchase a ticket. You can request for extra pillows to use for free and you can choose pillow type (soft, medium, hard)
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Precio por noche desde90 AUD
Fecha de publicación: 7 ene 2026|Habitación deluxe temática
Ellson A.I was quite disappointed with this booking made via Trip.com. I specifically booked a Deluxe Japanese Western style room with an outdoor hot bath, as the outdoor hot bath was a key reason for choosing this room.
Upon check-in, I discovered that there was no outdoor hot bath, and I was informed that the room I had booked was not available. Initially, I was told that I had booked a room that did not include a hot tub. However, after checking my booking details, it was clear that the room I reserved was indeed supposed to come with an outdoor hot bath.
To their credit, the hotel staff did try to assist by finding a last-minute alternative room that still had a bathtub that comes with a view.
However, this replacement room had a much more limited view compared to the original room we had chosen, and it was not equivalent to what was advertised and booked.
Additionally, the window in the room was quite flimsy and dirty, and with the temperature being rather cold, this further affected the comfort of the stay.
Because we had a very limited itinerary, a significant amount of time was spent resolving this issue and arranging a replacement room. As a result, some of our planned activities had to be cancelled, which further impacted the overall experience.
Overall, this was a rather disappointing experienc eespecially because this was the first time I had booked this type of room as a surprise for my girlfriend, who was really looking forward to the outdoor hot bath.
Unfortunately, the key feature that made this booking special was missing, which significantly affected the stay.
I hope that Trip.com can take note of this issue and ensure that rooms are marked as unavailable once fully booked, to prevent similar situations from happening to other guests.
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Precio por noche desde79 AUD
Fecha de publicación: 21 feb 2026|Habitación (2 camas), sofá cama
MagmagcuWe are coming with family occupied two rooms. Front office staff are very nice and arrange us on the same floor. The rooms are big enough to open two large suitcases. The double bed is so huge that can sleep three people. The only complaint is the car park arrangement, this information need to post in the website for us to aware in advance as the carpark is not on the same building and there is no space to park the car for unloading the luggages. The front office staff only tell us we cannot drive through the building at that time cars cannot enter. We need to park to two designated parking areas which make us in a hurry to drive away the car.
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Precio por noche desde111 AUD
Fecha de publicación: 14 abr 2026|Habitación individual
NozzaBelleview was a very good and clean hotel to stay in. It provided a range of amenities and dispensaries. The location is 15 mins away from the station area. Would recommend for a short stay in Nagasaki.
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Precio por noche desde45 AUD
Fecha de publicación: 4 nov 2025|Habitación individual Smart - de uso individual
熊熊找不到Stayed one night in this hotel, the interior is new and clean. The mini self service cafe at the reception is very welcoming, they even provide take away cup for guests to bring the coffee/tea to the room, I find this is a thoughtful gesture.
This hotel has good variety of amenities, the room is compact and functional, good for solo travelers. There is a microwave in the room to heat up the food, and humidifier at the common area if you ever needed one. I personally like the public bath a lot, especially the outdoor pool. The room has the body wash and shampoo, other toiletries can be self service from the reception.
Not forget about the location, just a stone throw away from 2 tram stations, basically you could travel around Nagasaki from these 2 tram stations.
One thing worth mentioning is, the bus no 5 that goes to Inasa-yama park cable care and slope care station, is just few minutes from the hotel, which is a pleasant surprise and saves me a lot of time when I was trying to find my way to the park.
Overall, I had a pleasant stay in this hotel, highly recommend it!
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Precio por noche desde61 AUD
Fecha de publicación: 8 abr 2026
PonyTaro
El hotel está muy cómodo, a unos 400 metros de la estación de Nagasaki, con una parada de tranvía, una parada de autobuses y una tienda de conveniencia justo al paso de la puerta. El Glover Garden, el Museo de Bombas Atómicas, el Parque de Paz y Chinatown están a pocas paradas de tranvía. Puedes ir a la Montaña Inasayama en unos 10 minutos, lo que hace que visitar la famosa vista nocturna especialmente conveniente.
La habitación era limpia y acogedora.El baño público era amplio, con varios tubos para elegir.También hay lavandería y secador disponibles (tres de cada), aunque puedes necesitar un poco de tiempo para el uso.
El desayuno fue excelente, especialmente para aquellos que disfrutan de opciones de estilo japonés. Incluyó una selección rotativa de especialidades Nagasaki como champán, Goto Udon, y Sara Udon. También había pan, saladas y platos de huevo hechos a orden. Sin embargo, puede sentirse un poco costoso si no prefieres desayunos de estilo japonés, ya que representan alrededor del 60% de la selección.
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Precio por noche desde89 AUD
Fecha de publicación: 10 mar 2026
Mike Mnsh
Staying at Hotel Indigo Nagasaki Glover Street was a highlight of our trip to Nagasaki. The hotel is beautifully designed with a distinct British colonial character that fits perfectly into the historic Glover Garden neighbourhood — stepping outside, you’re just moments from Oura Cathedral and some of Nagasaki’s most iconic sights.
The rooms are immaculate, stylishly appointed, and the bathrobes were a lovely touch after a day of sightseeing.
Breakfast at Restaurant Cathedréclat — set inside what feels like a converted chapel — was a real experience in itself, with a tasty Japanese option that was genuinely delicious.
The staff deserve a special mention: attentive, professional, and genuinely warm. Service was flawless from check-in to check-out.
The only minor thing I’d flag — and it really is minor — is that the pillows are on the thin and soft side, which might not suit everyone who prefers a bit more support. A firmer pillow option would make this hotel absolutely perfect.
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Precio por noche desde281 AUD
Fecha de publicación: 13 dic 2025|Habitación (cama doble extragrande), con ducha
Usuario invitadoEl hotel está limpio y el registro fue rápido. La habitación era espaciosa y tenía muchos puertos USB para cargar el teléfono, así que no necesitó adaptador.
El aparcamiento era limitado, pero hay aparcamiento público cerca del hotel y un supermercado familiar frente al hotel, a 5 minutos a pie.
El desayuno es bueno, pero con platos limitados.
En general, la estancia fue buena y agradable.
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Precio por noche desde134 AUD