Hoteles con Desayuno en Prefectura de Hyōgo, Japón

Communication with the hotel before arriving in Japan was nearly impossible. Once you are in Japan, if you use a local phone to call the hotel, they can provide information about where they can pick you up if you are traveling by bus. Apart from that, the service and facilities were excellent. The hotel provided a mobile phone that you could use to call them for pick-up at any time and from any location in the Nijigen no Mori area. Breakfast and dinner were delicious.

Nice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station. Overall, excellent stay, excellent people and excellent breakfast! :) Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

Grande ubicación, cerca de muchas atracciones importantes Espacios y habitaciones limpias, muy cómodas Personal amigable y útil Estacionamiento disponible pero requiere una tarifa adicional En general, una estancia agradable, recomendada El hotel está muy cerca de muchas atracciones turísticas principales La habitación es amplia y limpia, y es muy cómoda. Amistad y profesionalidad en el servicio de los empleados El hotel tiene un estacionamiento, pero requiere pagos adicionales Experiencia global buena, recomendación de permanecer

Not much to complain about, good price for Japan and for a solo traveller it done the job, nice location right by the station and friendly staff. Maybe wouldn’t be the most comfortable for a longer stay but for 2 nights was fine.

Останавливались в отеле в октябре 2024 года. Взяли два номера на двоих. Плюсы: 1. Великолепные номера в стиле классического рекана: все очень красивое, аутентичное, масса мелких деталей, записок и подсказок для гостей, интересных безделушек в номере. У нас были кровати, а не футоны, но минусом это никак не назвать - кровати удобнейшие. Вид из номера (3 этаж) - на горы. Чистота идеальная, в номере есть все, что должно быть в номере классического рекана: от татами, до низкого столика для отдыха. 2. Бесподобный ужин кайсеки. Великолепный завтрак сукияки (готовишь себе сам). 3. Красивейшие интерьеры отеля, по нему интересно гулять, изучая его изнутри. Отель красивый снаружи тоже. 4. В номерах можно курить (мы этого не делали, да и номера не прокуренные совершенно). Есть курилка при входе в отель. 5. Чудесный персонал. Все просьбы и жалобы удовлетворяются за минуты. Плохо говорят на английском, но это не беда, общались через переводчик. Ребята классные, веселые. Быстрый чек-ин, куча напоминалок по поводу того, куда и во-сколько приходить / что и как правильно делать. 6. Есть приватный онсен (мы не пользовались). 7. Дают беспланый пропуск в 7 общественных онсенов. Дают скидки на сувениры. 8. Дают отличные юкаты для онсенов, для женщин - дадут красивые, выбор огромный. Нюансы: 1. Единственный минус отеля - удаленность от центра Киносаки (15-20 минут ходьбы по не слишком красивым местам). Но! Есть бесплатный трансфер от отеля до центра города, плюс есть трансфер вокзал-отель-вокзал. Да и ходьба от отеля до центра Киносаки нас особо не напрягала. 2. Это не бизнес-отель, поэтому ни стиралки, ни утюга, ни душа в номере нет. Душ (а по факту - онсен) общий на минус первом этаже - отдельный для мужчин и женщин.

Had a very pleasant stay at the hotel. Located very convenient places where there's many shops and eateries nearby. The room and beds are big enough for 3 of us. And I love their toilet as it's big and separated the shower and bathtub . Will definitely stay this hotel again if visit Kobe.

Overall, our stay was good, especially the location. The room is a bit old but still well maintained. However, we were not happy with one aspect of the service. A staff member (possibly a manager or senior from the F&B team) was not very professional and came across as quite rude. He physically blocked us from entering the breakfast area without listening to our explanation. We clearly mentioned that our friend was already inside and had a table, and we were just trying to confirm the table number. However, he insisted we go to Level 1 for breakfast and did not allow us to explain further. We had to go back and forth between the lift, trying to contact our friend, which was quite frustrating. Only after we showed him a photo did he finally allow us to enter. What surprised us most was that the restaurant was actually quite empty, with many available tables. We don’t understand why we were told it was full and asked to go elsewhere. We hope the hotel can improve staff communication and professionalism to avoid similar situations in the future.

Had my first night stay here at Sannomiya Kobe, took an airport limo bus to Sannomiya station and it was just a 10min stroll to the hotel, my previous japan experience was from AirBNB, but this hotel stay at Sotetsu Sannomiya changed my perception! Although I stayed for only 1 night in there, I managed to explore nearby places and even tried Kobe Beef for the first time ever! Hotel is super clean, you can refill the toiletries as and when needed, they are just right at level 1. Check in was seemless, check out as well! There is also a laundry service, microwave and vending machine at level 2. Bedding and cleaniness is top notch! Will highly recommend this hotel to many other travellers!

平日に行けば、すいているだろうと思ったが間違いだったみたいです。 とちも混んでいました、やはりみなさん知っているのでしょう 良いホテルであることをロケーション、食事、清潔感どれを取っても満足出来るホテルでした。 また行きたいホテルです。 おすすめですよ^_^