Hoteles con Desayuno en Perth y Kinross, Reino Unido

I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”

This venue is really a hidden gem up to a point , the Chef and kitchen ( paticularly the Haddock and Poached Eggs at Breakfast which is Michelin Star level ) the spa and swimming pool are kept to a good standard of hygene , however there is a serious problem with service which is evident from the staff behind the bar ( Saturday 4th May to be specific ) where it was plainly evident for all of the guests seated in the lounge to witness the grief that was being given to the Restaurant Host and other waiting staff by the two individulas behind the bar who were making their life's a misery by poor attitude and unhelpfulness when rightfully they were chasing restaurant drink orders which were painfully slow on deliverance attributed totally to the ineptness of the bar staff . Its about time that Providence Hotels boss Mr Neil Hughes and Blantyre Capital and Fairtree Alternative Real Estate were made aware of this as it is not fair on the efforts made by the other staff who are being dragged down needlessly by the bar staffs under performance , ineptness and demeanour .

A lovely stay with an upgrade to a cottage, all quickly and efficiently arranged. This was a trip in honour of an annual expedition for my late wife Caroline and I to the Pitlochry area for autumn. Caroline always wanted to stay in the lovely cottages so it was fate and her sparkle that helped with the upgrade. Food is incredible and a wide selection of choices along with fantastic, friendly service and drinks. Very good to eat and sit by the river in warmer times. Terrific breakfast too. The cottage was spacious and kept warm. Very comfy. They are not new so you must allow for some quirky spaces and layouts. It was lovely to have that space to relax. Port Na Craig is a 10/15m walk from the town over the suspension bridge or the dam. It's a beautiful walk but be careful near water. Pitlochry is a beautiful town that Caroline and I have enjoyed for years and I'll continue to honour her by visiting. Thanks to the Port Na Craig team for making me so welcome and for the prosecco for toasting Caroline. Much appreciated.

My sister and I stayed for 1 night as going to the heartland festival to see marti pellow room was clean and comfortable, breakfast was very good, staff at reception and bar were very friendly excellent night wish we stayed longer will return

A very beautiful house and garden located right in Pitlochry. I was car free so it was a bit of a walk to get my cases there but once you’re checked in you can come up from the bottom of the garden which is very handy for exploring the town. The room was large and very comfortable. Breakfast was extremely delicious and Greg was a wonderful host - always checking in to see how to help make my stay more comfortable and helping with local information. I cannot recommend this lovely stay more highly! It was easy to catch the bus to The House of Bruar and to Blair Castle located nearby. Oh and at the bottom of the garden is where Heather Gems -you’ll see in gift shops all over Scotland are made!

On arrival we had a warm welcome with complimentary drinks and shown to our gorgeous room. The staff couldn't have been more helpful and friendly. The added extras and attention to detail were exquisite and in my book should be a 5 star hotel. Everything from the food and drink to the surroundings was absolutely beautiful. Also don't worry about taking wellies as they can be provided along with dry robes. Would definitely recommend to anyone thinking of staying here and will be back.

Es una sorpresa, esta tienda tiene más de 300 años de historia. Un grupo de cabello de plata de todos los lados. Pasé tres noches y me gustaba ver a las abuelas. El precio es apropiado. Es una buena experiencia La ubicación del hotel es excelente y está muy cerca del río y del museo...

The double bed was a pathetic mattress. In this day and she comfortable beds are basic. The lamp shade was broken in our lodge and the carpets need replaced. Room 501 living room Has a strong bad doggy type smell. We couldn’t relax in the living room. It was either from the rugs or sofas. These lodges are tired and need updated. The bathrooms are dingy. The bedrooms are dark with poor lighting. Not good!

Away for 2 nights. Room spacious. Bit dusty in some parts. Bedding clean. Bathroom excellent. Spacious. Breakfast was excellent. Loads to choose from.Varied cooked options. Excellent service. Bar cosy. Had dinner in the hotel one evening. Very good. Lovely hotel set in the Perthshire countryside but not too far from Perth city centre. Hotel traditionally furnished with Scottish themes. Tartan upholstery and furnishings. Local framed pictures throughout. Hotel had varied nationalities staying,proving popular with foreign tourists.