Hoteles con Desayuno en Taiwán, China

Ubicación: Absolutamente inmejorable, a solo un minuto a pie del aeropuerto de Taipéi, desde el centro comercial subterráneo hasta la superficie. Insonorización: La insonorización del hotel no era muy buena desde el principio. Podía oír a la familia de la habitación de al lado hablando, a la madre y al niño discutiendo. Lo entiendo, pero eran la 1:30 de la madrugada y seguían haciendo ruido... era extremadamente molesto. Servicio: No esperaba un servicio de alta calidad de este tipo de hoteles, pero como la habitación de al lado era tan ruidosa, llamé a recepción y les pedí que lo solucionaran. Efectivamente, al cabo de un rato, el ruido disminuyó considerablemente y por fin pude dormir. Comodidades: La presión del agua era buena, el agua caliente y el aire acondicionado funcionaban bien. Creo que, al alojarse en un hotel como este, todos deberían ser comprensivos, mantener el nivel de ruido bajo y respetarse mutuamente para disfrutar de una estancia agradable.

Elegimos el Hotel Caezar Metro Taipei para nuestra estancia en Taipéi. Es un hotel antiguo de cinco estrellas con una ubicación excelente, justo al lado del Templo Longshan. La estación de MRT está un poco más lejos que la estación de tren. Solo es una parada de tren a la Estación de Taipéi, desde donde se puede coger el MRT del aeropuerto, lo cual es muy conveniente. Las habitaciones son estándar, pero las instalaciones en general son buenas. Hay una piscina al aire libre y un gimnasio.

¡Muy recomendado! El servicio, la decoración y la ubicación del hotel son excelentes. Al salir se encuentra la playa de Xiaowan y el mercado nocturno de Kenting Street. Un parque infantil muy grande, ¡los niños se divirtieron mucho! ¡Los detalles también son conmovedores! Hay dispensadores de agua con tres temperaturas en cada piso, lo cual es muy conveniente para las madres que necesitan preparar leche en polvo. Las zapatillas que proporciona el hotel también son muy bonitas ~

Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day. The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this. It’s 15 mins walk from the metro station so not closed. Also there was a cockroach in the bathroom. Crawled out of the drain

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

¡Un hostal muy agradable! Las habitaciones son algo pequeñas, así que no hay sitio para guardar la maleta o la mochila; hay que llevarla al pie de la cama. Buenas instalaciones: lavadora y secadora, cafetera, desayuno, taquillas... ¡Los baños se limpian con regularidad!

Nos hemos alojado aquí varias veces en los últimos dos años y es perfecto para nosotros. El espacio es relativamente pequeño, pero suficiente para dos personas, y la ubicación es ideal. Se puede ir andando a Ximending, Beimen, la Estación Central y las principales zonas comerciales.

La ubicación de mi estancia fue conveniente. El único inconveniente fue que las pantuflas incluidas eran un poco pequeñas. No es un problema grave, simplemente nunca las usaré. No hay zapatero fuera de la habitación. (Como se muestra en la foto adjunta, aunque el aire acondicionado es potente, el olor de pies y zapatos afecta el ambiente general). Como no hay dónde poner los zapatos afuera, los puse dentro. El olor es increíble.

The hotel is ok but the room is big. The restaurant in the hotel is a must try. My daughter LOVEs every dishes she ordered. She said, this is the best food she had in Taiwan, so we had two dinners at the hotel. The location of the hotel is not great! We couldn’t get into the local buses to go to Xitou nor to Taichung because the buses were full from the original starting point. However, the hotel offers fare shuttle service to and from Xitou but not Shanlinxi. The front desk lady drove us to Xitou, she was GREAT and very accommodating, she took us to Xitou bus station outside of the normal schedule hours so we can catch the bus back to Taichung. We would come back again with our car to get to different areas in Xitou again.

可以親近大自然，看窗外的景觀植物、山、河，在草席上，適合深度冥想放鬆，用到水應該是真的溫泉，滑滑的