Fecha de publicación: 24 abr 2024
糖包可乐
¡Muy recomendado! El servicio, la decoración y la ubicación del hotel son excelentes. Al salir se encuentra la playa de Xiaowan y el mercado nocturno de Kenting Street. Un parque infantil muy grande, ¡los niños se divirtieron mucho! ¡Los detalles también son conmovedores! Hay dispensadores de agua con tres temperaturas en cada piso, lo cual es muy conveniente para las madres que necesitan preparar leche en polvo. Las zapatillas que proporciona el hotel también son muy bonitas ~
Mostrar más
Precio por noche desde1,105 SAR
Fecha de publicación: 3 ene 2026
dkworks
The only good thing this hotel offers you is a stunning view of the Kaihsiung skyline, however cleanliness and staff could be improved. The hotel says it is a 5 star hotel, but in fact it only offers 3 star experience; hotel staff looks not welcoming, the rooms are quite outdated, the aircon cannot be switched for heat - it was super cold in the room and they turn the aircon for you before you check in - why? It is 15 degrees outside, why your aircon is at freezing mode?
Mostrar más
Precio por noche desde248 SAR
Fecha de publicación: 29 oct 2025
Usuario invitado
1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
Mostrar más
Precio por noche desde802 SAR
Fecha de publicación: 19 abr 2026
Usuario invitado
Este precio ofrece una excelente calidad de vida en el centro de Taiwán. La ubicación es muy conveniente, el transporte es muy práctico, el desayuno vale la pena y la habitación es lo suficientemente grande para dos personas. Sin embargo, no esperes un gimnasio de alta gama, solo una cinta de correr.
Mostrar más
Precio por noche desde207 SAR
Fecha de publicación: 24 abr 2025
Caleb Creason
Hotel is quite nice, staff was very friendly and room as clean and equipped nicely. Breakfast was expansive with a good selection for everyone. The location is within walking distance to many things. We took a nice walk to the science park area and visited one of the local temples. There is also a nice speakeasy bar within 10 min walk (kind of hidden past the starbucks up the hill). I would definitely recommend this hotel to business visitors or tourists as well.
Mostrar más
Precio por noche desde398 SAR
Fecha de publicación: 18 mar 2026
Usuario invitado
We enjoyed our stay at Doubletree Zhongshan. Location is super convenient. The MTR station is a 5 minute walk and there’s a lot of nice restaurants and shops within a 15-20 minute walking radius. There’s also a park and a fruit stand.
Mostrar más
Precio por noche desde586 SAR
Fecha de publicación: 19 jun 2025
HongblaMy stay at T-hotel in Taichung was a breeze. The hotel's central location made it easy to explore the city. The room was modern, clean, and had everything I needed for a comfortable stay. The staff were friendly and helpful, making my experience even better.
Mostrar más
Precio por noche desde125 SAR
Fecha de publicación: 5 dic 2024
Usuario invitadoIt was such a relaxing and enjoyable experience! This hotel really checked all the boxes for a comfortable and family-friendly getaway.
The highlight for us was the tatami-style bed in the room. It’s low to the ground, which made it absolutely perfect for our toddler and 1-year-old. We didn’t have to worry about them rolling off the bed, and it even doubled as a safe, spacious play area during the day. The kids loved crawling and jumping around, and we parents could relax knowing they were safe.
The private hot spring in our room was the best part of the stay. After a long day of traveling and exploring, being able to soak in the hot spring was exactly what we needed. It was clean, spacious, and perfect for unwinding while the kids napped or played.
Orient Luxury Hotel in Jiaoxi is a fantastic choice for families, especially those with young kids. The tatami-style beds, private hot spring, and thoughtful service made our stay both relaxing and enjoyable. If you’re looking for a comfortable, family-friendly hotel in Yilan, this is definitely a great option.
We left feeling refreshed and can’t wait to come back for another visit!
The grandparents especially loved it—it was so convenient for them to enjoy the hot spring without having to leave the room. It really helped us recharge for the next day!
The breakfast buffet was great! There was a good mix of Western and local ********* dishes, and everything was fresh and delicious. The kids enjoyed the pancakes and fruit, while the grandparents appreciated the traditional congee and hot tea.
Mostrar más
Precio por noche desde452 SAR
Fecha de publicación: 3 mar 2026
Usuario invitado
Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).
Mostrar más
Precio por noche desde834 SAR
Fecha de publicación: 11 mar 2026
Usuario invitado
I recently stayed at Taipei Marriott Hotel and overall had a good experience. The staff were professional, polite, and generally helpful whenever I needed assistance. The room was clean, comfortable, and well-maintained, providing a pleasant space to relax. In terms of dining, however, I found that the on-site restaurant options were somewhat limited, especially for longer stays. It would be great to have a wider variety of choices for both local and international cuisine. The hotel’s location is decent, with access to transportation that is acceptable but not exceptionally convenient. It may take a bit of time to reach the main tourist spots or central areas. Facilities such as the lobby and common areas are modern and well-presented. Overall, I would rate this hotel 4 stars and consider staying again, but mainly if I do not rely too much on in-hotel dining.
Mostrar más
Precio por noche desde648 SAR