Apartamentos vacacionales en Perak, Malasia

La habitación estaba limpia, luminosa y el ambiente era relajado, cómodo y bonito. En general, la habitación por este precio era un 9.5/10. Sin embargo, el servicio y la gestión fueron decepcionantes. A la 1 AM, nos dimos cuenta de que la habitación no tenía secador de pelo, así que bajamos a pedir uno en recepción. El guardia contactó con el encargado, y el encargado nos informó de que todo el personal ya se había ido. Nos pidieron que enviáramos un WhatsApp al número que figuraba en el mostrador a la mañana siguiente cuando necesitáramos el secador, y aceptamos. A la mañana siguiente, a las 10 AM, contactamos con el encargado por WhatsApp, solo para que nos dijeran que nuestra habitación no estaba bajo su gestión. Luego intentamos llamar a atención al cliente, pero nadie respondió. Lo que lo empeoró fue que, cuando explicamos la situación, el encargado de WhatsApp simplemente respondió ”No lo sé” en lugar de ayudarnos con el número de contacto correcto. Honestamente, no intento culpar a ningún miembro individual del personal, pero si nuestra habitación no está bajo esa gestión, ¿por qué se mostraba ese número de forma tan destacada en el mostrador? Fue engañoso y causó una confusión innecesaria a los huéspedes. Finalmente, encontré otro número de contacto en mi página de reserva y los llamé directamente. El encargado dijo que enviaría el secador de pelo inmediatamente, pero después de esperar 10 minutos, nadie vino. Bajamos a recepción de nuevo, y el personal nos dijo: ”Estamos un poco ocupados, pueden volver a subir ahora, mi personal está esperando fuera de su puerta”. Honestamente, parecía que solo querían que nos fuéramos rápido y nos dieron una excusa aleatoria para despacharnos, porque cuando regresamos a la habitación, no había nadie. Al final, solo recibimos el secador de pelo a las 11 AM. Tardar una hora completa solo para que nos entregaran un secador de pelo en la habitación fue, honestamente, bastante ridículo.

Great location. Exceptional breakfast with variety of choices. Big room. Friendly and attentive staff. Will surely return in future.

Newly renovated with great self-service check in system, though some details need attention. Overall, I really liked the newly renovated room. The self-service process is seamless, and the message guidelines are very clear—though the video quality could be improved, it was still easy enough to understand. A few things to note: Parking: The underground car park doesn't have a direct link to the main building (likely because it's an older building that was refurbished). Room Details: The bedsheets were worn to the point of pilling ,and the curtain holder fell off during my stay, possibly due to the wall material. Despite these minor maintenance issues, I was satisfied with the renovation details. Everything still feels very fresh and new!

Reasons for the low service rating: 1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for. 2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand. 3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card. 4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made. 5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host. 6. Host offered late checkout that I did not need as I was departing early morning the next day. The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.

¡Tuvimos una estancia maravillosa aquí! Nos sorprendió gratamente que nos ascendieran a una suite de 2 dormitorios, lo que hizo que nuestro viaje fuera aún más agradable. La habitación estaba muy limpia y bien equipada con una cocina completa, una sala de estar cómoda y un televisor inteligente con acceso a Netflix, Prime, YouTube y más. Todo el personal fue muy amable y acogedor, y tanto el proceso de check-in como el de check-out fueron sencillos y sin complicaciones. La ubicación también era perfecta, con muchos lugares cerca y fácil acceso para moverse por Ipoh. La zona también era tranquila, lo que hizo que nuestra estancia fuera muy relajante. En general, tuvimos una gran experiencia y sin duda nos hospedaríamos aquí de nuevo si visitamos Ipoh en el futuro.

Location easy to lookout.. totally new place.. but not too difficult to find From check in to parking, please straight proceed to parking then access back door for Check in. Booked two rooms with 1 bathroom. Toilet and shower are separated. The small rooms really quite small and can be stuffy. Beds are rather single bed, not super single. Another main room still oki with queen size. But window facing garden. soundproof kinda bad. Big room facing garden - children runnning and screaming, small room near lift can hear the lift 🛗 sound. While toilet flushing and door can be disturbing for light sleeper. Disappointed with the ants (last two pics) come on way to the toilet bowl. Downside - no bedroom shoes The property rather new and near by has famous insta worth cafe :)

It was a last minute booking, yet the host was able to reply as soon as possible. Just waited for a while for them to help out the check in procedures. He/She has been very helpful with the questions. The room is very clean (which I really like) and everything is in good condition (maybe the couch can be cleaned a lil as there is a little stain on it when we entered the room. But overall, everything is good and they also have a water dispenser prepared.

The apartment felt quite new. When we walked in, it felt like home. It also has the amenities listed and was true to picture. Will definitely come back in future.

I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable. You may get confused upon arrival but the security guards are helpful and able to communicate in English. I enjoy staying here very much!

First time booking apartment for family holiday. At first not sure if we make a right choice. Till we experience and stay, confirmed right choice and no regret! The whole stay from drive through key collection point, parked n open up the unit door, all above our expectation and seamless experience. The unit is very well ID designed and with good function including kitchen. Drinking water LG brand machine was provided so we all can easily access to drinking water. Washing machine come with drying function provided. Bedroom bed is so comfortable. All basic amenities were provided and unit is clean. It’s a good place and good fengshui house for family bonding. The condo facility all look new and well kept. I’ve used its swimming pool, Onsen pool with jacuzzi and sauna. As only one night stay so didn’t experience it’s gym only. The platform owner was very nice and helpful. As we need help with the drinking water machine etc, they are approachable and responsive. Two sets of access card and key was provided make our life so convenient since we were there in two separate cars. With the ID design house, no wonder need to pay deposit of RM200. Surely acceptable. Refund of deposit was also fast and immediately after we check out. Thanks for everything. We all enjoy the stay very much. Looking forward to return to stay again soon. Keep up the good work. Highly recommended!